Eunice Olivares
Katy,TX
Summary
Dynamic Compliance Analyst and Call Center Representative with a proven track record at Barri Money Services and Barri Financial Group. Excelled in enhancing regulatory compliance and customer service, leveraging excellent verbal communication and proficiency in management systems. Demonstrated ability to navigate stressful situations and improve transaction monitoring processes, contributing significantly to operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Compliance Analyst
Barri Money Services
01.2022 - 11.2023
- Supported regulatory compliance processes in financial services sector - Conducted customer identity verification procedures in line with AML regulations
- Monitored financial transactions to identify and flag potential irregular activities - Assisted in maintaining strict adherence to anti-money laundering (AML) guidelines
- Prepared periodic compliance reports and documentation
- Collaborated with internal teams to ensure comprehensive regulatory compliance.
- Utilized specialized software for transaction monitoring and risk assessment
Call Center Representative
Barri Financial Group
05.2021 - 01.2022
- Receive and manage incoming customer calls related to money transfers
- Provide accurate information about services, fees, requirements, and transfer statuses
- Resolve queries and issues efficiently and courteously
- Handle transfer tracking requests
- Verify customer identities following security protocols
- Process national and international money transfer requests
- Guide customers on documentation required for transactions
- Accurately record transaction details in the system
- Investigate and resolve transfer-related incidents
- Manage refunds and cancellations according to company policies
- Coordinate with other departments to resolve complex cases
- Follow up on complaints until final resolution
Education
Bachelor of Industrial Relations - The Company's Human Resources
University of Carabobo
Valencia, State Carabobo, Venezuela 12-2015
Skills
- Excellent verbal communication skills
- Proficiency in computer tools and management systems
- Ability to handle stressful situations
- Knowledge of financial security
- Language skills Spanish and English
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Compliance Analyst
Barri Money Services
01.2022 - 11.2023
Call Center Representative
Barri Financial Group
05.2021 - 01.2022
Bachelor of Industrial Relations - The Company's Human Resources
University of Carabobo
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