Eunice Osorio Silva
Coral Springs
Summary
Dynamic professional with a proven track record at Enhance Health, adept in relationship building and negotiation, significantly exceeding sales goals. Expert in customer engagement, bilingual service, and efficient problem-solving. Skilled in fostering client satisfaction and retention, with a keen focus on operational efficiency and team productivity in diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent/Customer Service Representative
Enhance Health
04.2022 - Current
- Assisted clients in selecting the best Medicare and ACA (Affordable Care Act) plans based on their healthcare needs, ensuring compliance with regulations and providing clear, accurate information.
- Educated clients on plan options, benefits, and enrollment procedures, helping them make informed decisions about their healthcare coverage.
- Managed inbound and outbound calls, providing exceptional bilingual customer service to both English- and Spanish-speaking clients.
- Processed applications, coordinated plan enrollments, and resolved issues related to billing, coverage, and claims efficiently and accurately.
- Met and exceeded sales goals by consistently closing deals and maintaining strong relationships with clients to ensure their continued satisfaction and retention.
- Stayed up to date on Medicare and ACA guidelines and policies to ensure compliance and provide clients with the most current information.
Manager Real Estate
Blue Marlin Investments Bahamas Limited
05.2010 - 04.2021
- Enhanced team productivity by establishing clear goals and performance metrics.
- Provided face-to-face client service, ensuring a personalized and professional experience for buyers and sellers.
- Increased operational efficiency by implementing effective management strategies.
- Developed and maintained strong relationships with key stakeholders, fostering collaboration and support.
Restaurant Manager
Segafredo Zanetti Espresso
01.2008 - 04.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed inventory and procurement of supplies, ensuring cost efficiency and stock availability..
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Accounting
Universidad Rafael Nuñez
Cl. 10 #10-17, Getsemaní, Cartagena De Indias, ProAssociate of Science - Labor Technician in Aesthetics And Cosmetology
Corporacion Universitaria Tatiana Sierra
CALLE REAL No. 21-221 Barrio: PIE DE LA POPA, BOLÍ12-2015
High School Diploma -
Colegio El Carmelo
Crespo, CL. 66 # 4-73, Cartagena, Colombia12-2013
Skills
- Relationship building
- Product knowledge
- Insurance sales
- Customer service
Certification
- Florida Driver's License
- LIFE INCL VARIABLE ANNUITY (2-14 License)
- HEALTH (2-40 License)
- Certified Tax Preparer
Languages
Spanish
English
Timeline
Insurance Sales Agent/Customer Service Representative
Enhance Health
04.2022 - Current
Manager Real Estate
Blue Marlin Investments Bahamas Limited
05.2010 - 04.2021
Restaurant Manager
Segafredo Zanetti Espresso
01.2008 - 04.2010
No Degree - Accounting
Universidad Rafael Nuñez
Associate of Science - Labor Technician in Aesthetics And Cosmetology
Corporacion Universitaria Tatiana Sierra
High School Diploma -
Colegio El Carmelo
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