Open To Work
Hi, I’m
Olivia Zorawski
Friendsville,TN
Summary
Excellent communicator and dependable team player with strong understanding of customer service industry. Adept at building relationships with clients while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify problems and develop solutions.
Overview
17
years of professional experience
Work History
JIMMY KNAFF INSURANCE AGENCY
Insurance Agent/Customer Service Representative
07.2023 - 09.2025
Job overview
- Licensed agent for home/auto insurance
- Insurance agent for Allstate
- Binding policies and assisting with continuing customer service
- Working with clients to obtain proper home/auto coverage
NORTHSHORE BRASSERIE
Server
12.2022 - 07.2023
Job overview
- Can easily handle multiple customers/orders in an extremely timely and professional manner
- Comfortable with proper fine dining procedures
- Opening/closing the restaurant and dining room
- Working weekday/weekend dinner shifts
- ABC certified
BESITO
Server
02.2021 - 06.2022
Job overview
- Serving lunch/dinner shifts
- Gained experience in fine dining
- Helping expedite food while serving tables during rushes
- Opening/closing the restaurant
MILLERIDGE INN
Server
08.2015 - 01.2021
Job overview
- Serving during lunch/dinner shifts
- Working catered events for 100+ guests
- Training new employees
- Responsible for assigning work sections to servers and assisting servers
WATERZOOI BELGIAN BISTRO
Server
10.2014 - 11.2015
Job overview
- Working regular lunch/dinner shifts, as well as catered events
- Capable of efficiently handling 70+ customers in an average shift
- Knowledgeable in beer and wine varieties/food pairing
- Familiar with opening/closing procedures
- Experienced with the OpenTable reservation/operating system
HARBOR MIST
Server/Bartender
08.2008 - 08.2014
Job overview
- Waitressing/bartending during normal lunch/dinner shifts
- Doing weekly liquor inventory
- Working catered events (receptions, graduations, political functions, etc.)
- Can efficiently and calmly handle multiple tables, as well as lunch/dinner rushes
- Comfortable with the fine dining procedure for opening bottles of wine
Education
SUNY College At OswegoOswego, NY
No Degree from Broadcasting and Mass Communications
Suffolk County Community CollegeSelden, NY
No Degree from Biology
Kings Park High SchoolKings Park, NY
High School Diploma from General Studies
06.2007
Skills
- Customer service
- Professionalism and ethics
- Client relations
- Client needs analysis
- Client retention
- Account management
- New client acquisition
- Upselling
- Relationship building
- Critical thinking
- Customer complaint resolution
- Customer engagement
Languages
English
Native or Bilingual
Polish
Professional Working
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$40000/yr - $200000/yrAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Agent/Customer Service Representative
JIMMY KNAFF INSURANCE AGENCY
07.2023 - 09.2025
Server
NORTHSHORE BRASSERIE
12.2022 - 07.2023
Server
BESITO
02.2021 - 06.2022
Server
MILLERIDGE INN
08.2015 - 01.2021
Server
WATERZOOI BELGIAN BISTRO
10.2014 - 11.2015
Server/Bartender
HARBOR MIST
08.2008 - 08.2014
SUNY College At Oswego
No Degree from Broadcasting and Mass Communications
Suffolk County Community College
No Degree from Biology
Kings Park High School
High School Diploma from General Studies
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