Eunice Pena
The Bronx,NY
Summary
Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at LaGuardia Plaza Hotel. Proven ability to enhance guest experiences through clear communication and problem-solving. Skilled in cash handling and maintaining workplace safety, consistently contributing to team success and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Member
White Castle
04.2024 - Current
- Collaborated with team to maintain cleanliness and organization of workspace.
- Assisted in preparing and serving food and beverages to customers efficiently.
- Learned and adhered to health and safety regulations in daily operations.
- Participated in training sessions to develop product knowledge and customer service skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to inventory management by restocking supplies as needed throughout shifts.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Teacher Assistant
Bright Star Early Academy
08.2022 - 08.2023
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported students' individual learning needs through tailored instructional strategies.
- Organized educational materials and resources to enhance classroom efficiency.
- Monitored student progress and provided feedback for continuous improvement.
- Collaborated with teaching staff to develop engaging, age-appropriate curricula.
- Communicated effectively with parents regarding student development and concerns.
School Lunch Helper
School Food
04.2019 - 08.2022
- Assisted in food preparation and assembly for daily meal service.
- Maintained cleanliness and organization of kitchen and serving areas.
- Supported inventory management by tracking food supplies and reporting shortages.
- Collaborated with team members to ensure timely meal delivery to students.
- Followed safety and sanitation protocols to promote a safe working environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
PBX Operator
LaGuardia Plaza Hotel
04.2012 - 07.2022
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated communication between hotel departments to ensure seamless guest experiences.
- Assisted guests with information about hotel services, amenities, and local attractions.
- Trained new operators on standard procedures and systems for effective call management.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Education
Associate of Science - Education
Eastern Gateway Community College
Steubenville, OH10.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Cash handling
- Cleaning
- Workplace safety
- Computer skills
- FLUENT IN LANGUAGE
Certification
Food protection certification
Languages
Spanish
Full Professional
Timeline
Team Member
White Castle
04.2024 - Current
Teacher Assistant
Bright Star Early Academy
08.2022 - 08.2023
School Lunch Helper
School Food
04.2019 - 08.2022
PBX Operator
LaGuardia Plaza Hotel
04.2012 - 07.2022
Associate of Science - Education
Eastern Gateway Community College