Eunice Perez
Zion,IL
Summary
Proven Staff Assistant at Trustmark Insurance, adept in data entry and exceptional verbal communication, enhanced office efficiency and customer satisfaction. Spearheaded process improvements, significantly boosting workflow. Excelled in maintaining confidentiality and fostering strong coworker relationships, demonstrating a blend of hard and soft skills crucial for administrative excellence.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Staff Assistant
Trustmark Insurance
Lake Forest, IL
11.2022 - Current
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Sort incoming mail for our department and distribute to the corresponding department.
- Increased efficiency by maintaining accurate record-keeping systems for documentation and reporting purposes.
- Enhanced customer satisfaction by providing timely and efficient support services.
- Handled sensitive information with discretion, adhering to strict confidentiality protocols at all times.
- Support with weekly deposits.
- Implemented process improvements that led to enhanced workflow efficiency while maintaining high-quality output standards.
- Assisted in the development of training materials to improve employee performance and skill sets.
Administrative Assistant
The Innvantage Group
Waukegan, IL
01.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handle payroll.
- Schedule inbound deliveries.
- Run errands for the owners.
Recruiter Specialist
The Xcel Group
Waukegan, IL
01.2017 - 03.2020
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Collaborated with HR department to ensure smooth onboarding processes for new employees, facilitating seamless integration into company culture.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Evaluated and improved job descriptions and postings for clarity and attractiveness, drawing in more suitable candidates.
Education
High School Diploma -
Waukegan High School
Waukegan, ILSkills
- Reception duties
- Data entry proficiency
- Verbal and written communication
- Customer Service
- Administrative tasks
- Administrative duties
- Mail distribution
- Positive and professional
- Administrative background
- Excel spreadsheets
- Multitasking Abilities
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Staff Assistant
Trustmark Insurance
11.2022 - Current
Administrative Assistant
The Innvantage Group
01.2022 - 07.2022
Recruiter Specialist
The Xcel Group
01.2017 - 03.2020
High School Diploma -
Waukegan High School