Eunice Valenciano
San Antonio,TX
Summary
Motivated customer service specialist with over 20 years experience in a fast-paced, team-based environment. Personable and professional under pressure. Superior computer skills and telephone etiquette. Expertise in delivering support services and resolving customer complaints.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Wellmed Medical Group
05.2020 - Current
- Provide exceptional service to all patients
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Collected appropriate copays as needed.
Subcontract Housekeeping
Complete Contract Services
01.2020 - 05.2020
- Communicate with customers clearly and concisely to meet their needs
- Respond to customer’s requests in a timely manner
- Organize weekly work schedule
Administrative Assistant
Luna Car Center
08.2016 - 12.2018
- Managed wide variety of administrative tasks to resolve customer issues quickly and efficiently
- Directed calls to appropriate individuals and delivered messages in a timely manner
- Handled collections and insurance verification
Office Assistant
Tradewinds Auto Sales
10.2011 - 06.2016
- Greeted and assisted customers in person and via telephone
- Prepared and made bank deposits
- Assisted with payroll as needed
Title Clerk
Adesa Auto Auction
08.2010 - 09.2011
- Transferred ownership titles to vehicles bought at auction as well as prepared weekly/monthly reports
- Provided necessary customer service to dealers
- Cash handling
Customer Service Representative
Loan Star Title Loans
10.2007 - 06.2010
- Processed and refinanced loans for customers
- Performed collection calls
- Reconciled cash drawer on a daily basis
Education
Palo Alto College
San Antonio, TX11.2002
Diploma - undefined
Harlandale High School
San Antonio, TX05.2000
Skills
- Exceptional communication skills
- Quick learner
- Strong client relations
- Team player
- Proficient in cash management
- Detail oriented
- Multi-line phone talent
- Bilingual English/Spanish
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Conflict resolution
Timeline
Patient Service Representative
Wellmed Medical Group
05.2020 - Current
Subcontract Housekeeping
Complete Contract Services
01.2020 - 05.2020
Administrative Assistant
Luna Car Center
08.2016 - 12.2018
Office Assistant
Tradewinds Auto Sales
10.2011 - 06.2016
Title Clerk
Adesa Auto Auction
08.2010 - 09.2011
Customer Service Representative
Loan Star Title Loans
10.2007 - 06.2010
Diploma - undefined
Harlandale High School
Palo Alto College
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