Michelle Kramer

I am a patient representative and serve as the first point of contact for patients when they enter a medical facility. I greet and check in patients, enter patient information, collect payments, assist with necessary paperwork, and fulfill any customer service or administrative duties.

I cross trained to perform all registration and telephone duties, performed patient registration, scheduled working hours as needed. Scheduled appointments and verified insurance and ID's from patients.

I supervised 10 employees during my shift, was a training manager and trained all new hires, as well as conducted in-person interviews with participants.