Eunice O. Ajayi
Summary
Highly accomplished Business Analyst with 6+ years product management experience in small start-up business environments. Experience in ITSM initiatives with Proven ability to successfully direct the lifecycles and deliverables of key projects. With expertise including gathering and documenting requirements, acceptance criteria, creating detailed user stories for enhancements, performing gap analysis between goals and existing processes, and designing process and system improvements to increase productivity and reduce costs, summary creating value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager | Business Analyst
Formbuilder Development LLC
11.2021 - Current
- Integration of ServiceNow and Jira to communicate accomplishments, progress, issues, and risks
- Prepare mapping documents for integration between Jira and ServiceNow
- Refine requirements for integrations between ServiceNow and other tools
- Create detailed user stories, review, and validate stories with IT stakeholders in ServiceNow application throughout the SDLC process
- Implementation of ServiceNow applications to include Service Catalog, Incident Management, Change Management, Problem Management, Request fulfillment modules and HR management processes
- Act as liaison between stakeholders (ITSM process owners and business) and the development team
- Perform requirement gathering, validation, documentation of requirements to meet business needs and QA/UAT testing in various ITIL process areas including Demand Management, Service Catalog, Request fulfillment, Incident, Problem and Change Management modules on ServiceNow application
- Gather and validate requirements with stakeholders for proper sign-off before development
- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team and convert them into user stories
- Develop user stories using Scrum best practice method of Who-What-Why with acceptance criteria
- Provide test scripts for stakeholders UAT Testing of enhancements and defects developed for various process areas in the ServiceNow application
- Obtain business approvals in QA instances on user stories for scheduled deployments during sprint cycle
- Strong knowledge of SDLC and Agile Software development methodologies in managing releases, sprint, stories enhancement and defects
- As a member of the Scrum team, I attend all the scrum ceremonies - daily standup, backlog grooming, sprint planning, retrospective meeting, releases
- Gather requirements for enhancements and defects on assigned ServiceNow modules to ensure Continuous Service Improvement around core ITSM processes.
PMO Lead/Business Analyst Consultant
Channels Television Inc
12.2013 - 11.2021
- Managed day-to-day activities of the PMO'S Projects to ensure goals and requirements are met
- Prepared and facilitated PMO's presentations
- Led weekly Core Team and monthly project review status meetings to review progress with key stakeholders
- Assigns, schedules, and monitors project work to ensure progress is within specified SOW
- Worked directly with station managers and Centralized IT department for the maintenance of IT infrastructure
- Ensured effective management of project resources by coordinating, maintaining, forecasting, and managing project
- Acted as a liaison between internal and external stakeholders to ensure that the business requirements are completely met by the proposed solutions
- Demonstrated managerial initiative in identifying and mitigating potential risks and manage risk mitigation plans in close collaboration with stakeholders
- Oversaw the technical aspects of initiatives by interacting closely with team members, including business analysts, developers, SMEs, consultants
- Directly managed all aspects of the project lifecycle and worked with IT partners to oversee all SDLC phases of the PMO projects
- Defined and tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan to ensure commitments are achieved within agreed on time, cost, and quality parameters
- Validated financial forecasts and provides on-going reconciliation of resources and other related project expenditures
- Developed the integrated project plan, resource plan, contingency plan, and related project management artifacts.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
Junior Business Analyst/
First Future Leadership Development
01.2013 - 12.2013
- Represented the NGO in developmental initiatives
- Worked with legal unit to draft contract agreements, memorandum of understandings, terms of reference with partners
- Assisted in drafting position statements, presentations, legal correspondences, and other documents for management
- Managed sensitive and confidential information
- Prepared weekly, monthly, and quarterly Reports
- Gave advice to management on a variety of social issues relating to women
- Performed other supporting and administrative duties as for assigned
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Education
BS - Agricultural Economics
Ladoke Akintola University of Technology
Nigeria2006
Skills
- PROFESSIONAL SKILLS:
- Business Requirements Requirements Gathering Acceptance Criteria
- IT Service Management ITILv4 ServiceNow
- Conflict Management Continuous Improvement Strategic Planning
- Stakeholder Management Analytical skills Software Development Life Cycle
- IT Asset Management (ITAM)
- TOOLS:
- ServiceNow MS Office 365 Jira Confluence
- Slack/ Trello Visio
- Troubleshooting defective products
Accomplishments
- CERTIFICATIONS:
- Project Management Professional
- Certified Product Owner
- Certified Scrum Master
- Certified Agile Project & Delivery Management
Certification
- Certified Project Management Professional
- Certified Product Owner
- Certified Scrum Master
- Certified Agile Project & Delivery Management
Timeline
Product Manager | Business Analyst
Formbuilder Development LLC
11.2021 - Current
PMO Lead/Business Analyst Consultant
Channels Television Inc
12.2013 - 11.2021
Junior Business Analyst/
First Future Leadership Development
01.2013 - 12.2013
BS - Agricultural Economics
Ladoke Akintola University of Technology
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