Eunikia Shepherd
Houston TX,TX
Summary
Detail-oriented and dependable administrative professional with over 15 years of combined experience in dispatch operations and healthcare office management. Skilled in coordinating field teams, managing high-volume customer and patient communications, scheduling appointments, and maintaining accurate records. Known for exceptional organizational skills, problem-solving ability, and providing efficient support in fast-paced environments. Seeking to leverage administrative and operational expertise in a dynamic office or healthcare role. Detail-oriented Patient Access Representative proficient in insurance verification, HIPAA compliance, and customer relationship management. Committed to streamlining patient access and ensuring regulatory compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative / Insurance Verifica
United healthcare Optum/KSC
Houston , TX
01.2019 - Current
- Provided front-line patient support, managing check-ins, registration, and cashiering via Epic system.
- Ensured HIPAA compliance while handling sensitive medical, insurance, and financial data.
- Processed protected health information in accordance with federal regulations and clinic policies.
- Performed insurance verification for HMO, PPO, EPO, and Medicare plans, ensuring accuracy.
- Coordinated insurance pre-authorizations and referral approvals with clinical reviewers prior to treatment.
- Maintained accurate records and documentation to support regulatory compliance efforts.
- Demonstrated adherence to clinic protocols, ensuring consistent compliance with healthcare regulations.
- Identified documentation errors and potential compliance risks, escalating issues appropriately.
Administrative Assistant Manager / Team Lead (Oper
Drivers Ed/ Aceable Inc
Houston , TX
05.2012 - 01.2019
- Executed new associate onboarding and training, including orientation and policy education.
- Supervised customer service teams, conducting quality assurance reviews for policy adherence.
- Managed payroll processing for all employees, ensuring accuracy and confidentiality.
- Handled confidential employee records, including HR documentation and internal reporting.
- Collaborated with Human Resources on recruiting, interviewing, and I-9 compliance.
- Partnered with Regional Managers to establish operational goals and track performance metrics.
- Oversaw vehicle maintenance and compliance, ensuring proper inspections and registrations.
- Developed process improvements to enhance efficiency and accountability across operations.
Dispatcher
ARS Rescue Rooter
Houston , TX
01.2014 - 11.2018
- Coordinated daily dispatch operations for plumbing staff, prioritizing work orders, assigning jobs based on location and urgency, and optimizing field schedules to ensure timely service.
- Handled high-volume customer communications, answering calls, assessing service needs, providing accurate estimates, and scheduling appointments efficiently.
- Maintained comprehensive records of work orders, technician assignments, and customer interactions, ensuring accurate documentation and operational transparency.
- Provided administrative and logistical support to office management, streamlining workflows, tracking job progress, and facilitating smooth day-to-day operations.
Education
Some College (No Degree) - Psychology
University of Phoenix
Tempe, AZHigh School Diploma -
Penn Foster High School
Skills
- EPIC system navigation
- Insurance verification
- HIPAA compliance
- Patient registration
- Claims processing
- Customer relationship management
- Regulatory compliance
- Quality assurance
- Customer Relations Conflict Resolution Client Support Team Leadership
- Insurance Verification (HMO, PPO, EPO, Medicare) HIPAA Compliance
- Experience with Epic System Data Entry Multi-tasking Time Management
- Administrative Assistance Management Payroll Processing Scheduling
- Project Management Process Improvement Microsoft Office (Word, Excel, Project)
Certification
HIPAA Training (Pending)
Timeline
Patient Access Representative / Insurance Verifica
United healthcare Optum/KSC
01.2019 - Current
Dispatcher
ARS Rescue Rooter
01.2014 - 11.2018
Administrative Assistant Manager / Team Lead (Oper
Drivers Ed/ Aceable Inc
05.2012 - 01.2019
Some College (No Degree) - Psychology
University of Phoenix
High School Diploma -
Penn Foster High School