Eunita Knight
Houston,Texas
Summary
- 35 years of customer service experience.
- Executive correspondence and escalations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
Work History
Sr. Owner Inquiry Coordinator
Chord Energy
12.2017 - Current
- Lead incoming verbal and written communications for the Land Administration and Division Order team
- Coordinate all title inquiries, and ownership updates to ensure accuracy for owner details
- Ensure all documents and relevant records are logged appropriately recorded and saved into records vault
- Review title documents to assist with general inquiries related to ownership or ownership changes
- Create, organize and update all work process manuals for owner relations team
- Manage complex owner inquiries and disputes related to title and payment issues
- Sustain a cohesive relationship with internal departments and stakeholders to ensure an efficient and professional resolution for owners
- Log and process voided checks for reissue and re-classes, where applicable
- Coordinate and track all inquiries into a ticketing system and route to appropriate support teams
Owner Relations Analyst, Lease Administration/Division Order
Shell Trading US Co
08.2013 - 08.2016
- Liaised research and administrative support to Lease/Division Order Team
- Ensure resolution to complex owner issues to limit company's risk and maintain owner relationships
- Obtain and process required legal documents, review, and research to maintain SOX compliance
- Create new owner setups, and update existing owner details for pay decks, estate changes, or conveyance transfer documents
- Research returned owner checks, lost, or misapplied payments and reconcile electronic payments (ACH/Wires)
- Controlled daily mail-outs for new and revised division orders, annual 1099 statements
Education
Bachelor of Business Administration - General Business
University of Houston-Downtown
Houston, TX05.2025
Education -
Prairie View A&M University
Prairie View, TX12.2017
Associate of Arts -
Lone Star College
Houston, TX08.2014
Skills
- MS Office
- Outlook
- Word
- Excel
- VLOOKUP
- Pivot Tables
- PowerPoint
- Access
- Project Management
- Client Service
- Verbal and written communication
- Customer Relations
Affiliations
Active volunteer with United Way Greater Houston
Trainingandsoftwareskills
Proficient in MS Office: Outlook, Word, Excel, VLOOKUP, Pivot Tables, PowerPoint, and Access.
Timeline
Sr. Owner Inquiry Coordinator
Chord Energy
12.2017 - Current
Owner Relations Analyst, Lease Administration/Division Order
Shell Trading US Co
08.2013 - 08.2016
Education -
Prairie View A&M University
Associate of Arts -
Lone Star College
Bachelor of Business Administration - General Business
University of Houston-Downtown
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