Eureka Dees
Mobile,USA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Advisor/Remote
Kelly Connect
06.2021 - 06.2024
- Provided crisis intervention to students dealing with difficult situations at school.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
Customer Service Representative
Alorica
06.2018 - 05.2021
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Line Cook
Academic of math and science
07.2017 - 12.2019
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Performed workstation prep prior to shift start.
Customer Service Representative
State Farm
08.2017 - 10.2018
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Dietary Aide
Twin Oaks Nursing Home
03.2015 - 03.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Customer Service Cashier
Walmart
09.2015 - 12.2016
- Balanced cash drawers at the end of each shift.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Cashier
McDonald's
10.2014 - 09.2016
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Certificate - Nursing Education
SAAD Healthcare
Mobile, AL03.2025
Basic - Forklift
Bishop State Community College
Mobile, AL04-2020
High School Diploma -
Vigor High School
Mobile, AL05-2012
Skills
- Microsoft office
- Public speaking Software Proficiency
- Time management
- Research
- Organizational skills
- Remote office availability
- Written communication
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Troubleshooting
- Project planning
- Interpersonal communication
- Social perceptiveness
- Good Telephone Etiquette
- Supervision and leadership
- Data management
- Conflict resolution
- Forklift certification
- CPR and BLS certification
- Basic life support
- Feeding assistance
- HIPAA compliance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Patient transfers
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Wound care
- Toileting assistance
- Lifting and transferring
- Patient hygiene assistance
- Patient lifting
- Direct patient care
- Mobility assistance
- Light housekeeping
- Inpatient care
- Patient assessments
- Valid state driver's license
- Reliable transportation
- Indirect patient care
- Feeding assistance expert
- Meal planning
- Outpatient care
- Quality assurance controls
- Pediatric care
- Catheter change and preparation
- Assisting with personal grooming
- Able to lift number pounds
- Patient care
- Reliable team player
- Bathing assistance
- Vital signs monitoring
- Recording vital signs
- Medical terminology
- Positioning patients
- Urinary catheter care
- Transfer techniques
- Healthcare ethics
- Ambulation assistance
- Responding to emergencies
- Geriatric care
- Patient relationship building
- Transporting patients
- Supporting personal needs
- Maintaining privacy
- Trustworthy companion
- Colostomy care
- Patient management
- Specimen collection
- Blood glucose testing
- Patient relations
- Condition monitoring
- Care plan implementation
- Observing responses
- Quality assurance
- Activity coordination
- Preparing meals
- Activity planning
- Conducting intakes
- Medical records management
- Restraint application
Timeline
Advisor/Remote
Kelly Connect
06.2021 - 06.2024
Customer Service Representative
Alorica
06.2018 - 05.2021
Customer Service Representative
State Farm
08.2017 - 10.2018
Line Cook
Academic of math and science
07.2017 - 12.2019
Customer Service Cashier
Walmart
09.2015 - 12.2016
Dietary Aide
Twin Oaks Nursing Home
03.2015 - 03.2017
Cashier
McDonald's
10.2014 - 09.2016
Basic - Forklift
Bishop State Community College
High School Diploma -
Vigor High School
Certificate - Nursing Education
SAAD Healthcare
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