Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic

Nora Rodriguez

Amarillo

Summary

Accurately documented, researched and resolved customer service issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Remote Healthcare advisor

Spherion Temp Agency
Dubois
09.2025 - 12.2025
  • Inbound call center for Medicare members
  • Advised members of their medical benefits
  • Educated patients on preventive care and wellness programs offered by providers.

Correspondent advocate

BCBSTx
Amarillo
03.2024 - 08.2025
  • Processed medical claims for BCBSTx

Call Center Representative

Happy State Bank
Amarillo
09.2023 - 02.2024
  • Assisted customers with account inquiries and transaction requests.

Education

Registered Medical Assistant -

Nursing Milan Institute
Amarillo, TX

Some College (No Degree) -

Amarillo College
Amarillo, TX

Some College (No Degree) - Medical Billing And Coding

Texas Tech University
Lubbock, TX

Skills

  • Anatomy Knowledge
  • Medical Office Experience
  • Microsoft Excel
  • Phone etiquette
  • Vital Signs
  • Customer service
  • Medical Records
  • Employee Orientation
  • Call center operations integrity
  • Problem solving
  • Customer service procedures
  • Customer interface expertise
  • Bilingual
  • Medical Terminology
  • Caregiving
  • Computer Skills
  • Patient Care
  • Medical Scheduling
  • Microsoft Word
  • Data entry
  • Nursing
  • Phlebotomy
  • Microsoft Office

Additional Information

From 2015 to current I have been unemployed due to medical issues requiring surgeries and recovery.

Languages

Spanish
Professional
A1

Certification

  • RMA, 01/01/13, 01/01/18
  • Medical Billing and Coding,01/01,2023, 01,01,2024

Timeline

Remote Healthcare advisor

Spherion Temp Agency
09.2025 - 12.2025

Correspondent advocate

BCBSTx
03.2024 - 08.2025

Call Center Representative

Happy State Bank
09.2023 - 02.2024

Registered Medical Assistant -

Nursing Milan Institute

Some College (No Degree) -

Amarillo College

Some College (No Degree) - Medical Billing And Coding

Texas Tech University
Nora Rodriguez