Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eurika Romain

Brooklyn,NY

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Lead Surgical Scheduler

SUMMIT HEALTH
11.2020 - Current
  • Communicate with patients to schedule surgeries, provide pre-operative instructions, and answer any questions or concerns they may have
  • Obtaining necessary medical clearances and ensuring that patients are prepared for their surgery
  • Maintain accurate records of surgical procedures, including scheduling details, patient information, and any required documentation
  • Entering surgical data into electronic medical record systems
  • Point of contact between surgeons, and other healthcare professionals involved in the surgical process
  • Communicating to ensure that all parties are aware of scheduling changes, patient needs, and any other relevant information
  • Point of contact for Ambulatory Surgery Centers and billing department
  • Responsible for resolving scheduling conflicts, addressing any issues or concerns that arise during the surgical scheduling process, and finding solutions to ensure smooth operations
  • Enter CPT and ICD codes for procedure orders
  • Obtain authorizations, arrange peer to peers & appeals for denials
  • Train and supervise other surgical schedulers or administrative staff involved in the scheduling process and provide guidance, support, and feedback to ensure that scheduling processes are followed correctly
  • Identify areas for improvement in the surgical scheduling process and implement changes to enhance efficiency and patient satisfaction
  • Managing 16 providers’ schedule

Surgical Scheduler

SUMMIT HEALTH
11.2020 - Current
  • Greet patients/family, scheduling patient appointments and procedures
  • Ensure appropriate action was taken in a timely manner
  • Answer the telephone promptly and deal with callers' needs
  • Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual
  • Demonstrates appropriate telephone etiquette
  • Schedules future appointments, and procedures, as ordered by the physician
  • Prepares charts for new patients, ensuring all required forms are placed appropriately in the chart
  • Verifying patients current demographic information
  • Confirming patients for future appointments, including PatientPop and ZocDoc
  • Fax appropriate patient files to different facilities upon doctor's request
  • Check voicemails and assistant patients
  • Requests medical records and performs chart preparation to provide physicians with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment
  • Performs various clerical duties including faxing, photocopying, filing and mailings
  • Obtains, verifies and updates patient information
  • Accurately completes any/all necessary forms for the patients
  • Report status of scheduled procedure

Teller

SANTANDER BANK
03.2018 - 11.2020
  • Meet the needs of up to 45 customers per day while providing exceptional customer service with acute attention to detail
  • Process standard teller transactions including loan payments, safe deposit box payments and correcting discrepancies
  • Balance cash drawer after each shift
  • Educate and engage with customers in regards to their current and future financial needs.

Passport Agent

BROOKLYN PUBLIC LIBRARY
04.2017 - 02.2018
  • Initiated up 20-25 passport application processes per shift
  • Prove customer service to inquiring customers
  • Maintained passport application accuracy and security while adhering to strict regulations regarding supporting documents
  • Verified evidence of U.S
  • Citizenship to ensure that the applicants have provided adequate documents.

Education

A.S. Liberal Arts Candidate -

NEW YORK CITY COLLEGE OF TECHNOLOGY
Brooklyn, NY

Skills

  • Creole - Fluent
  • Microsoft Office - Proficient
  • Strong attention to detail
  • Oral and written communication skills
  • Problem solving
  • Customer Service
  • Teamwork and Collaboration
  • Schedule Coordination
  • Schedule Management
  • Telephone Etiquette
  • Patient Scheduling
  • Administrative Support
  • Administrative background

Timeline

Lead Surgical Scheduler

SUMMIT HEALTH
11.2020 - Current

Surgical Scheduler

SUMMIT HEALTH
11.2020 - Current

Teller

SANTANDER BANK
03.2018 - 11.2020

Passport Agent

BROOKLYN PUBLIC LIBRARY
04.2017 - 02.2018

A.S. Liberal Arts Candidate -

NEW YORK CITY COLLEGE OF TECHNOLOGY

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Eurika Romain