EURSLA MARSH
Smyrna,GA
Summary
Results-driven Key Account Coordinator and Team Leader with extensive experience in streamlining billing operations and leading high-performing teams. Achievements include significant reductions in financial backlogs and improved operational efficiency through targeted audits. Eager to leverage expertise in a growth-oriented company that values impactful contributions.
Overview
11
11
years of professional experience
Work History
National Accounts Team Lead & Key Account Coordinator
TK Elevator
01.2022 - Current
- Managed end-to-end financial operations for high-profile national accounts, including billing and payment applications.
- Analyzed complex contract language to guide customer negotiations, ensuring compliance with payment terms.
- Spearheaded reduction of financial backlogs from 2022 to 2026 by auditing outstanding balances.
- Led and mentored high-performing team through coaching and performance management to achieve goals.
- Delegated tasks by assessing team strengths and project needs, promoting a collaborative culture.
- Conducted monthly operational audits to ensure accuracy and compliance within established SLA guidelines.
Maintenance Billing Coordinator
TK Elevator
05.2020 - 01.2022
- Managed the end-to-end lifecycle of national and local customer profiles, including setup, relationship mapping, asset creation (units), and contract administration.
- Executed modifications, cancellations, and renewals of contracts using Appian workflows and customized Special Price Lists to maintain compliance and streamline processes.
- Processed month-end financial balancing and reconciliations, ensuring accurate revenue accounting and timely dispute resolution.
- Exceeded department metrics by efficiently processing credits and rebills within strict SLA timelines, contributing to improved financial accuracy.
National Accounts Coordinator
TK Elevator
04.2019 - 05.2020
- Administered data onboarding and contract configuration for Tier-1 National Accounts, achieving precise customer profiles and system alignment.
- Audited and updated complex billing matrices and Special Price Lists, preventing billing leakage and ensuring accurate financial records.
- Collaborated across departments during month-end close to reconcile financial variances and uphold data integrity.
Admissions Representative
Gwinnett College
07.2018 - 04.2019
- Guided candidates seamlessly through the enrollment lifecycle, consistently meeting and exceeding corporate recruitment benchmarks.
- Executed high-volume multi-channel outreach (phone, text, email) to qualify and interview prospective students, enhancing enrollment for specialized career programs.
- Ensured compliance with state, federal, and Department of Education regulations and institutional policies, safeguarding institutional integrity and student interests.
Data Collector I
Office Remedies, Inc.
05.2016 - 06.2018
- Interviewed corporate executives to gather and code confidential economic data, ensuring compliance with strict data-integrity standards.
- Executed targeted B2B outreach, enrolling corporations in federal economic surveys for US Department of Labor and Bureau of Labor Statistics.
- Collected data from various sources for analysis and reporting.
- Ensured accuracy of data entry using specialized software tools.
- Collaborated with team members to streamline data collection processes.
Client Sales Advisor
Rick Hendrick Buick GMC
09.2015 - 05.2016
- Consulted buyers on vehicle specifications, safety features, and customized financing options, enhancing dealership sales volume.
- Nurtured long-term customer relationships, generating a steady pipeline of repeat business and client referrals.
- Developed strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Assisted clients in selecting vehicles that meet their needs and preferences.
Education
TK Elevator Leadership Course
Atlanta, GA09-2024
Some College (No Degree) - Accounting And Finance
VIRGINIA COLLEGE SCHOOL OF BUSINESS AND HEALTH
01-2012
CERTIFIED HOSPITAL CORPMAN - Labor and Delivery OB/GYN and General Surgery
US NAVY
Orlando, FL, USA02-2001
Skills
- Oracle and SAP
- Excel and VLOOKUP
- Microsoft Teams and OneNote
- Adobe Acrobat and Word
- RingCentral and Coupa
- Billing operations and management
- Compliance auditing
- Data analysis and reporting
- Customer relationship management
- Workflow optimization
- Revenue recognition strategies
- Performance coaching and mentoring
- Team collaboration and building
- Problem solving techniques
- Effective communication skills
- Time management strategies
- Conflict resolution methods
- Strategic planning initiatives
- Corporate social responsibility practices
- Employee engagement strategies
- Client communication skills
- Project management methodologies
- Task delegation techniques
- Process improvement strategies
- Workplace safety protocols
- Deadline management skills
- Evaluating employee performance
- Leading team meetings effectively
- Documentation and reporting skills
- Account management strategies
Activities
- Actively volunteer at Mt. Paran Church of God on Wednesday nights by greeting and providing tours to new guests for the past 10 years.
- TKE Social Committee, 01/2023, 12/2023
Timeline
National Accounts Team Lead & Key Account Coordinator
TK Elevator
01.2022 - Current
Maintenance Billing Coordinator
TK Elevator
05.2020 - 01.2022
National Accounts Coordinator
TK Elevator
04.2019 - 05.2020
Admissions Representative
Gwinnett College
07.2018 - 04.2019
Data Collector I
Office Remedies, Inc.
05.2016 - 06.2018
Client Sales Advisor
Rick Hendrick Buick GMC
09.2015 - 05.2016
TK Elevator Leadership Course
Some College (No Degree) - Accounting And Finance
VIRGINIA COLLEGE SCHOOL OF BUSINESS AND HEALTH
CERTIFIED HOSPITAL CORPMAN - Labor and Delivery OB/GYN and General Surgery
US NAVY