Eusebe Florence Angelique Greaff, CPC-A
Coraopolis,PA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining billing processes at Select Medical. Excelled in insurance verification and medical billing, demonstrating attention to detail and strong team collaboration. Achieved significant improvements in claim processing efficiency, leveraging HIPAA compliance knowledge and excellent communication skills to exceed performance targets.
Overview
5
5
years of professional experience
Work History
Patient Account Representative
Select Medical Central Billing Office
01.2024 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Front Desk Agent
Hyatt Regency Pittsburgh
08.2021 - 08.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Westin Hotel Chattanooga
07.2019 - 04.2020
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Education
Certication - Certified Professional Coder- Aprentice
The American Academy For Professional Coders
10.2023
Certificate of Completion - Medical Billing And Coding
Community College of Allegheny County
Pittsburgh, PA08.2023
Bachelor of Science - Hospitality And Tourism Management
St. Paul University of The Philippines
Philippines06.2017
Skills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Data entry proficiency
- Medical terminology knowledge
- ICD-10, CPT, HCPCS II Coding
- Collections experience
- Attention to Detail
- Microsoft Office
- Team Collaboration
- Analytical and Critical Thinking
Timeline
Patient Account Representative
Select Medical Central Billing Office
01.2024 - Current
Front Desk Agent
Hyatt Regency Pittsburgh
08.2021 - 08.2023
Front Desk Agent
Westin Hotel Chattanooga
07.2019 - 04.2020
Certication - Certified Professional Coder- Aprentice
The American Academy For Professional Coders
Certificate of Completion - Medical Billing And Coding
Community College of Allegheny County
Bachelor of Science - Hospitality And Tourism Management
St. Paul University of The Philippines
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