Eustace Cromartie
Thomasville,United States
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Operations Customer Expert I
Teleperformance
09.2024 - Current
- Provided expert support for iPhones, iPads, and iMacs and peripherals. Troubleshot macOS, iOS and iPadOS.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
- Remote
Media Services Support Advisor
Teleperformance
08.2022 - 10.2023
- Tech Support, including troubleshooting, remotely running diagnostics test and assisting customers with resetting passwords.
- Collaborated with departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Documented all customer interactions and solutions in a detailed system
- Provided technical support to customers via phone, troubleshooting hardware and software issues
- Remote
Computer Operator I
IGT/GTECH
05.2022 - 07.2022
- Assist in the daily operation of computer systems.
- Carry out all tasks on the daily checklist under supervision.
- Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
- Assist in the recovery activities necessary to restore normal operations.
- Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
Independent Contractor
Self-employed
06.2015 - 11.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Service Representative
Conduent
11.2017 - 02.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Office Associate
State Farm
11.2016 - 03.2017
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Processed payments and documented account changes for financial accuracy and transparency.
Insurance Agent
Lincoln Heritage Insurance Companies
07.2015 - 12.2015
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Obtained underwriting approval by completing application for coverage.
Co-Office Manager
Liberty Tax Service
11.2014 - 03.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
Veterinary Food Inspector Specialist
U.S. Army
07.2009 - 12.2010
- Inspected inbound shipments and conducted random sampling to ensure product quality.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Inspected area restaurants to measure compliance with food safety and environmental health regulations.
Education
Associate of Applied Science - Computer Networking Specialist
Southwest Georgia Technical College
Thomasville, GA07.2013
Infrastructure Support 450 Hours - Specialized I.T. training
Per Scholas
02.2022
Skills
- Skilled in Microsoft applications
- System administration
- IT help desk support
- Network issue resolution
- Fundamentals of networking
- Network performance analysis
- Proficient in Mac OS
- Software troubleshooting expertise
- Skilled in Microsoft Office tools
- Desktop support management
- Comprehensive hardware assistance
- System administration
- Active Directory management
- Local area network management
- Network infrastructure expertise
- Remote desktop applications
- Virtualization technology proficiency
- Experience with secure VPN solutions
- Network firewall management
- Linux operating system basics
Awards
Luis Britz Award
November 2009
Special award for performance in Basic Training in Fort Sill, Oklahoma.
Military Service
- Branch: United States Army Service Country: United States Rank: Private Second Class July 2009 to November 2010
- Inspected inbound shipments and conducted random sampling to ensure product quality.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Inspected area restaurants to measure compliance with food safety and environmental health regulations.
Timeline
Operations Customer Expert I
Teleperformance
09.2024 - Current
Media Services Support Advisor
Teleperformance
08.2022 - 10.2023
Computer Operator I
IGT/GTECH
05.2022 - 07.2022
Customer Service Representative
Conduent
11.2017 - 02.2018
Office Associate
State Farm
11.2016 - 03.2017
Insurance Agent
Lincoln Heritage Insurance Companies
07.2015 - 12.2015
Independent Contractor
Self-employed
06.2015 - 11.2021
Co-Office Manager
Liberty Tax Service
11.2014 - 03.2015
Veterinary Food Inspector Specialist
U.S. Army
07.2009 - 12.2010
Associate of Applied Science - Computer Networking Specialist
Southwest Georgia Technical College
Infrastructure Support 450 Hours - Specialized I.T. training
Per Scholas
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