Adam Carpenter

• Gathers and documents patient history and presenting complaint.
• Enters charges, procedures, and treatments in the computer. Updates and maintains patient records.
• Performs treatments, specimen collection, and laboratory analysis tasks as requested.
• Provides patient restraint or other assistance to veterinarian as needed to complete appointments.
• Performs technician appointments for nail trims, vaccine or medication administration, radiographs, sample collection, etc.

• Performed client and patient intake, gathered history, and documented presenting complaint.
• Collected specimens from patients for laboratory analysis, testing, and culture.
• Provided assistance to veterinarian during examination and treatment of patients.
• Maintained cleanliness, stock, and inventory of treatment areas and exam rooms.

• Performed treatments, including laser therapy, aquatic therapy, microcurrent electrical stimulation, etc., as prescribed.
• Visual assessment and palpation of patient; reported findings and changes to supervising doctor. Suggested and obtained authorization for plan changes.
• Performed restraint, lifting, carrying, and placement of patients of all sizes and mobility levels.
• Assisted, coordinated, and communicated with other veterinary hospital staff.
• Performed administrative, clerical, and maintenance tasks.

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• Rated property, casualty, automobile, and workers compensation lines of business based on review of file documentation and data.
• Supported and facilitated new business growth by working with underwriters to rate, quote, bind, and service accounts. Prepared and edited quotes, proposals, and binders.
• Maintained accurate and compliant digital and hardcopy underwriting files and account records.
• Obtained and reviewed documentation for underwriting files including ISO loss cost reports, estimated loss cost reports, RiskMeter reports, loss runs, ITV estimates, MVR and OFAC reports.

• Provided review, analysis, and fair and accurate audit of claims utilizing property damage estimating software.
• Resolved claims by negotiating agreed prices and fair settlement amounts.
• Produced detailed and thorough reports of audit findings.
• Researched products, construction technologies and practices, insurance standards and legal issues surrounding claims.
• Worked closely with supervisor and auditors to establish and refine procedures, improve and maintain product quality.
• Performed accurate and efficient data entry.
• Managed a high volume of phone, fax, and email communications.
• Ensured outgoing product quality by proofreading and editing.
• Maintained files and archives.