Jordan Hatley
Carmichael,CA
Summary
I am an animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. I am a hardworking employee known for remaining composed and confident in crisis situations. I've worked with Avi-mark and Pulse medical records systems.
I also have a history of delivering exceptional care to animals in hospital kennel environments. I am passionate about promoting health and optimal wellness by organizing top-notch support. I have carefully observed animals and coordinate with owners or senior staff to optimize care. I am kind and attentive with 8 years of experience helping pet owners care for beloved animals.
- Pet Sitting
- Animal Shelter and Zoo Volunteer
- 4 Theater Productions(2013-14, 2014-15, 2015-16)
- Stage Manager for two of those productions
- Varsity Tennis Team Manager for 3 years(Fall 2013, Fall 2014 and Fall 2015)
- Honors and AP classes
- Health Science concentration
Overview
10
10
years of professional experience
Work History
Veterinary Assistant
DVM Brent Wooden
Fair Oaks, CA
03.2026 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Monitored animal behavior and vital signs to provide timely updates on patient conditions
- Maintained cleanliness of examination rooms and surgical areas to uphold safety standards
- Educated pet owners on post-treatment care and preventive measures for optimal animal health
- Coordinated scheduling of appointments and surgeries, improving clinic efficiency and client satisfaction
Veterinary Receptionist
DVM Brent Wooden
Fair Oaks, CA
08.2022 - Current
- Managed multi-line phone system.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Veterinary Receptionist
DVM Janet Batker
Lillington, NC
01.2022 - 07.2022
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Cleaned and disinfected exam areas to prevent diseases and control odors.
Veterinary Assistant
DVM Janet Batker
Lillington, United States
10.2021 - 07.2022
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Administered medications to animals in treatment and documented changes in condition.
Veterinary Receptionist
Buies Creek Veterinary Hospital
Lillington, NC
08.2020 - 10.2021
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered owner animal health questions and advised on best care practices.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system using AviMark.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room clean and organized by stacking magazines, removing trash and cleaning glass.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis..
- Administered medications to animals in treatment and documented changes in condition.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Veterinary Receptionist
Cross Creek Animal Hospital
Fayetteville, NC
11.2018 - 08.2020
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Entered data from pet records and office visits into computer system using Avi-Mark.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Cleaned and disinfected exam areas
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Laboratory Assistant
Lakeside Animal Hospital
Cameron, NC
01.2018 - 11.2018
- Performed routine laboratory and diagnostic tests.
- Analyzed blood work and sample results using IDEXX to diagnose diseases and conditions.
- Cared for animals pre-surgery, including helping administering anesthetics.
- Interpreted test results
- Sterilized instruments and equipment for necessary procedures.
- Utilized ultrasound and x-ray to help perform imaging and interpret results.
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
- Filled prescriptions and coordinated refills for clients.
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
- Cared for a wide range of animals, including dogs, cats, rats, mice, guinea pigs, rabbits and koi fish
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian and veterinary technician
- Provided veterinary support of disease management and mitigation.
- Supported 4 veterinarians in a private animal clinic.
- Provided emergency first aid to animals as needed.
- Assisted veterinarians and veterinary technicians with wound treatment, administration of vaccines and operations.
- Treated animals in both routine and emergency situations.
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarians and veterinary technicians
- Administered medication to animals
- Cleaned and maintained laboratory area.
- Assisted in the Euthanization of sick and injured animals when appropriate.
- Greeted customers in a pleasant manner and escorted them to the examination room.
Kennel Technician
Lakeside Animal Hospital
Cameron, NC
04.2017 - 11.2018
- Supported 4 veterinarians in a private animal clinic.
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
- Cared for a wide range of animals, including rodents
- Provided pet owners with excellent customer service and compassionate care for their pets.
- Bathed and brushed animals
- Fed and exercised 15-20 animals each day
- Kept clear and accurate records of animal behavior, food intake and medications
- Maintained a clean and sanitary work environment at all times
- Administered medications as directed by veterinary staff
Head Kennel Technician
Riverbark Veterinary Hospital
Spring Lake, NC
07.2016 - 12.2016
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
- Brushed, bathed and conditioned animals' coats
- Kept clear and accurate records on animal behavior, food intake and medications
- Fed and exercised 30-40 animals each day
- Fed, walked and cared for 30-40 dogs while their owners were out of town
- Cleaned animal enclosures and performed minor maintenance
- Tailored walks for older dogs and dogs with variety of heath concerns
- Maintained a clean and sanitary work environment at all times
- Trained and educated 3-4 other kennel workers
Education
High School Diploma -
Western Harnett High School
Lillington, NC2016
Skills
- Extremely organized
- Self-motivated
- Product and service knowledge
- Observing and recording behavior
- Personable
- Collecting diagnostic samples
- Fecal, urine and blood testing
- Responsible
- Communication skills
- Customer service-oriented
- Motivated team player
- Friendly
- Compassionate
- Conflict resolution
- Life-long pet owner
- Enthusiastic
- Valid North Carolina drivers licence
- Telephone etiquette
- Appointment Scheduling
- Patient
- Strong verbal communication
- Verbal and written communication
- Relationship building
- Proficient in Cornerstone
- Proficient in Avi-Mark
- People-oriented
- Staff training and development
- Skilled problem solver
- Assisting in taking x-rays
- Maintain records of prescriptions
- Stocking
- Active listening skills
- Superior organization ability
- Outstanding interpersonal skills
- Strong work ethic
- Excellent communication skills
- Customer interaction
- Completed 7 Idexx Training Courses
Timeline
Veterinary Assistant
DVM Brent Wooden
03.2026 - Current
Veterinary Receptionist
DVM Brent Wooden
08.2022 - Current
Veterinary Receptionist
DVM Janet Batker
01.2022 - 07.2022
Veterinary Assistant
DVM Janet Batker
10.2021 - 07.2022
Veterinary Receptionist
Buies Creek Veterinary Hospital
08.2020 - 10.2021
Veterinary Receptionist
Cross Creek Animal Hospital
11.2018 - 08.2020
Laboratory Assistant
Lakeside Animal Hospital
01.2018 - 11.2018
Kennel Technician
Lakeside Animal Hospital
04.2017 - 11.2018
Head Kennel Technician
Riverbark Veterinary Hospital
07.2016 - 12.2016
High School Diploma -
Western Harnett High School