Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Samantha Sterner

Raleigh,North Carolina

Summary

Experienced managerial and customer service professional with strong leadership and relationship-building skills. Hardworking employee known for remaining composed and confident in crisis situations that require multi-tasking abilities.

Overview

9
9
years of professional experience

Work History

Veterinary Receptionist

Companion Animal Hospital of Wakefield
02.2021 - Current
  • Greet clients with enthusiasm both in person and over the phone
  • Gather patient history and keep up to date records
  • Schedule daily appointments to best suite both client and team needs
  • Outline client bills and estimates
  • Respond to emergencies when they arise and handle difficult client concerns.

Floor Leader

Lush Cosmetics
10.2020 - 02.2021
  • Cultivate a meaningful and unique customer experience
  • Step into a leadership role by providing coaching and training to the team
  • Support management team by opening/closing store.

Floor Leader

Lush Cosmetics
10.2019 - 04.2020
  • Cultivate a meaningful and unique customer experience
  • Step into a leadership role by providing coaching and training to the team
  • Support management team by opening/closing store.

General Manager

Dogtopia of Raleigh
07.2015 - 01.2019
  • Cultivated and strengthened lasting client relationships
  • Recruited, interviewed, and managed a strong team of 15-20 employees
  • Offered consistent, straightforward, and effective verbal and written feedback to the team
  • Tracked revenue goals and continually sought out ways to increase profitability
  • Covered all duties from positions leading up to Manager depending on need of the business.

Education

Bachelor of Arts (Double Major): Psychology and English -

North Carolina State University

Skills

  • Efficient multi-tasker
  • Recruitment
  • Staff training/development
  • Customer service
  • Scheduling
  • Data Entry
  • Team player
  • Extremely organized

Accomplishments

  • Awarded Manager of the Year - Dogtopia Conference 2014
  • Awarded Patriotic Employer – Department of the Defense 2016

Timeline

Veterinary Receptionist

Companion Animal Hospital of Wakefield
02.2021 - Current

Floor Leader

Lush Cosmetics
10.2020 - 02.2021

Floor Leader

Lush Cosmetics
10.2019 - 04.2020

General Manager

Dogtopia of Raleigh
07.2015 - 01.2019

Bachelor of Arts (Double Major): Psychology and English -

North Carolina State University

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Samantha Sterner