Robert Pattison
Mission Viejo,United States
Summary
Service-focused Veterinary Practice Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Organizes and manages daily operation of animal daycare, boarding, grooming, and veterinary hospital.
Overview
13
13
years of professional experience
Work History
Veterinary Practice Manager
Wagly Pet Campus
Rancho Santa Margarita, CA
06.2014 - Current
- Works as Practice Manager, Customer Service Representative, Dog Handler, Bather, Veterinary Assistant
- Mentors and motivates team members to efficiently achieve challenging business goals
- Enforces quality assurance protocols to deliver ideal customer satisfaction
- Oversees inventory by ordering precise quantities
- Entrusted with and carries company credit card to purchase supplies weekly
- Builds customer loyalty by devising promotions and products according to customer needs and budget
- Resolves problems promptly and effectively to ensure customer satisfaction
- Performs pricing and estimates based on customer needs and requirements
- Handles cash daily and prepares bank deposits
- Motivates, trains and disciplines employees for maximum performance
- Assesses job applications and hires new employees
- Manages opening and closing facility procedures
- Recommends operational changes to enhance efficiency of daily activities
- Reviews sales and gross profit reports to determine options for increasing market growth
- Coaches team on effective up-selling and cross-selling methods
- Organizes client events and activities
- Create and maintain appropriate schedules using scheduling software
Lead Dog Handler
Wags and Wiggles
Rancho Santa Margarita, CA
04.2011 - 05.2014
- Organized daily dog walking schedules to ensure their physical and mental wellbeing.
- Provided guidance on proper feeding techniques and nutrition requirements for each dog.
- Advised staff members on appropriate handling techniques when dealing with difficult or aggressive animals.
- Ensured that all cages were cleaned regularly according to established protocols.
- Cared for pets during owners' absences.
- Walked animals outside to avoid accidents in play areas or bedding.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Freed or exercised animals or provided other general care.
Education
High School Diploma -
Tesoro High School
Rancho Santa Margarita, CA05-2009
Some College (No Degree) -
Saddleback College
Mission Viejo, CASkills
- Team leadership expertise
- Business operations knowledge
- Staff training and development
- Strategic planning skill
- Coaching and mentoring
- Relationship building
- Exceptional interpersonal communication
- Consistently meets goals
- Timeline management
- Employee Performance Evaluations
- Conflict resolution
- Verbal and written communication
- Efficient multi-tasker
- Customer service oriented
- Project management
- Employee Work Scheduling
Timeline
Veterinary Practice Manager
Wagly Pet Campus
06.2014 - Current
Lead Dog Handler
Wags and Wiggles
04.2011 - 05.2014
High School Diploma -
Tesoro High School
Some College (No Degree) -
Saddleback College
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