Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Eva Cassesse

Eva Cassesse

Springfield,MA

Summary

Dynamic professional with a strong work ethic and excellent customer service skills, honed at Gio's Pizzaria. Proven ability to enhance customer satisfaction and drive sales. Quick learner with cash handling expertise, adept at resolving issues with patience and empathy. Successfully trained new team members, boosting efficiency by 20%.

Professional retail worker with strong experience in customer service and cash handling. Skilled in operating point-of-sale systems, managing transactions efficiently, and maintaining clean work environment. Reliable team member focused on supporting colleagues and adapting to changing needs to achieve results. Known for strong communication skills, attention to accuracy, and positive attitude.

Overview

35
35
years of professional experience

Work History

Front End Cashier

Gio's Pizzaria
07.2025 - 09.2025
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.

Power Equipment Operator

USPS, United States Postal Service
04.1998 - 04.2025
  • Increased overall job performance by constantly upgrading skills and knowledge through training programs and certifications.
  • Maximized fuel efficiency through careful operation of power equipment, decreasing overall operational costs for the company.
  • Assisted in the training of new power equipment operators, sharing expertise and best practices for efficient task completion.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Moved equipment between job locations using truck and trailer.
  • Moving mail from machines for dispatch to dock.

Front End Cashier

FoodMart
12.1995 - 04.1998
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.

Restaurant Hostess

Debbie Wong Resturant
06.1990 - 10.1995
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Central High School
Springfield, MA
06-1993

No Degree - Fashion Merchandising

Bay Path University
Longmeadow, MA
06-1995

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Customer service
  • Cash handling expertise

Languages

English
Full Professional
Chinese (Cantonese)
Limited Working

Timeline

Front End Cashier

Gio's Pizzaria
07.2025 - 09.2025

Power Equipment Operator

USPS, United States Postal Service
04.1998 - 04.2025

Front End Cashier

FoodMart
12.1995 - 04.1998

Restaurant Hostess

Debbie Wong Resturant
06.1990 - 10.1995

High School Diploma -

Central High School

No Degree - Fashion Merchandising

Bay Path University

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