Eva Ciccarello-Martinez
Fair Oaks,CA
Summary
Newly certified Emergency Medical Technician. Being a Barista quickly helped me master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Fair Oaks, California
05.2022 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Barista
Scooters Coffee Shop
Rancho Cordova, California
03.2021 - 03.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
Some College (No Degree) - Health Sciences
California State University-Sacramento
Sacramento, CASkills
- CPR expertise
- First Aid Proficiency
- Airway Management
- First Aid Training
- AED Operation
- Anatomy and physiology
- Problem-solving abilities
- Medical emergency preparedness
- Team Player
- Positive and professional
- Speedy and efficient
- Active listener
- Communication
- Calm Under Pressure
- Dependable and Responsible
- Quick Learner
Certification
- Emergency Medical Technician
- BLS/AED/CPR certified
Timeline
Barista
Starbucks
05.2022 - 03.2024
Barista
Scooters Coffee Shop
03.2021 - 03.2022
Some College (No Degree) - Health Sciences
California State University-Sacramento
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