Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eva Davila

Chicago,IL

Summary

Proven track record in enhancing customer satisfaction and confidentiality management, as demonstrated at the State of Illinois. Expert in legal and administrative codes, achieving 100% of ward visits quarterly. Skilled in building positive relationships and adept at addressing individual needs, showcasing exceptional communication and organizational abilities.

Overview

10
10
years of professional experience

Work History

Guardianship Representative

State of Illinois -Guardianship & Advocacy
08.2016 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Human Services Case Worker

State of Illinois-Department of Human Services
04.2014 - 08.2016
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.

Education

Bachelor of Arts - Interdisciplinary Studies

Northestern Illinois University
5500 N. St. Louis Ave. Chicago, IL. 60625
05.2011

Associates in General Studies -

Harry S. Truman College
1145 W. Wilson Ave, Chicago, IL 60640
08.2002

Skills

  • Complete 100% of all assigned ward visits in each quarter
  • Attend care plan meetings and reviews medical and program files for all wards on caseload annually
  • Demonstrate and awareness and knowledge other Probate Act, Mental Health Code, Health Care Surrogate Act, and other administrative codes in GAC
  • Provide information to process legal petitions on behalf of OSG wards and referrals
  • Cooperate to cover other caseloads or support services to meet the needs of the department
  • Process medical, DNR, end of life and other consents in a timely manner Will consult with supervisor and legal team as needed
  • Attend Continuing education conferences
  • Investigates guardianship referrals and new appointments as requested by the Intake Unit, legal or supervisory staff

Languages

Spanish
Native or Bilingual

Timeline

Guardianship Representative

State of Illinois -Guardianship & Advocacy
08.2016 - Current

Human Services Case Worker

State of Illinois-Department of Human Services
04.2014 - 08.2016

Bachelor of Arts - Interdisciplinary Studies

Northestern Illinois University

Associates in General Studies -

Harry S. Truman College

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Eva Davila