EVA C. DORDAL
Medical Billing Specialist
BROOKLYN,NY
Summary
Over 10 years experience in Customer Service and Management. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
21
21
years of professional experience
Work History
Coordinator
NYC Board Of Elections
06.2002 - Current
- Would make sure that whatever site I was assigned to was set up and operational to run at opening time of 6am on election day
- Had to call all workers that were assigned to my site and assign them to various positions befitting their individual skillset
- Conducted on-site training if needed.
- Coached employees through day-to-day work and complex problems.
- Utilized proactive communication abilities to resolve employment-related disputes.
Paraprofessional Educator
Preferred Services Of NYC Agency
10.2012 - 02.2015
- Skilled at working independently and collaboratively in a team environment
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Oversaw students in classroom and shared areas to monitor, enforce rules, and support lead teacher.
Bilingual Call Center Agent
Universal Survey
06.2010 - 11.2012
- Make outbound calls to residential areas all over the USA and businesses
- Conduct various surveys on diverse topics gathering research data for products and frequent trends.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Bilingual Front Desk Receptionist
SUNY School of Optometry
06.2008 - 02.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Certificate - Medical Billing
LaGuardia Community College of The City University of New York
Long Island City, NY03.2024
High School Diploma -
Sheepshead Bay HS
Brooklyn, NY06.1998
Skills
- Data Entry work, proficient in all office software
- Critical Thinking
- Medical Billin
- Voter Registration
- Event Supervision
- Customer Service
- Medical Terminology
- Staff Management
- Student needs support
- 45 WPM typing speed
- Multi-line phone proficiency
- Spreadsheet management
- Administrative support
Timeline
Paraprofessional Educator
Preferred Services Of NYC Agency
10.2012 - 02.2015
Bilingual Call Center Agent
Universal Survey
06.2010 - 11.2012
Bilingual Front Desk Receptionist
SUNY School of Optometry
06.2008 - 02.2009
Coordinator
NYC Board Of Elections
06.2002 - Current
Certificate - Medical Billing
LaGuardia Community College of The City University of New York
High School Diploma -
Sheepshead Bay HS
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