Eva Dougherty

• Coordinated daily front desk operations and responded to requests from employees and clients.
• Improved office workflows through process improvement by streamlining routine administrative tasks and daily coordination.
• Built patient relationships through clear communication, conflict resolution, and dependable front-facing support.

• Supported the day to-day operations of a family-owned meal prep business and contributed to a positive customer experience.
• Managed incoming calls and assisted customers with meal orders, questions and requests.
• Resolved customer concerns promptly, preserving loyal customer relationships through calm conflict resolution.

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• Maintained territory growth through The Clorox Company acquisition by adapting sales approach and customer communication.
• Built consultative retailer partnerships that improved engagement and supported revenue growth across Florida and Southern California.
• Developed territory business plans with CRM reporting to track opportunities and forecast sales performance.

• Developed educational initiatives supporting 194 retail locations across the Western United States.
• Coordinated consumer seminars, product demonstrations, and in-store education to strengthen product understanding and customer engagement.
• Trained more than 200 retail professionals on product knowledge and consultative selling techniques.
• Exceeded monthly revenue and sales objectives through territory management, account planning, and upselling.
• Built long-term retailer partnerships that increased profitability and customer loyalty through relationship management and retention strategy.
• Earned promotion to National Whole Foods Key Account Manager through sustained performance and strong customer stewardship.

• Managed strategic health food retail partnerships across a 12-state territory, balancing account priorities and retailer relationships.
• Drove 50% annual territory performance growth through strategic account development and focused opportunity expansion.
• Generated approximately $3 million in annual territory revenue while maintaining steady coverage across assigned accounts.
• Applied Salesforce CRM reporting to track territory activity, support account planning, and surface renewal opportunities.
• Used conflict resolution and negotiation to address retailer concerns, strengthen renewals, and protect long-term partnerships.