Eva Dougherty
Palm Harbor,Florida
Summary
Collaborative professional with strong problem-solving skills and a commitment to continuous learning. Focused on driving team
success and advancing organizational objectives through innovative solutions. Dedicated to fostering growth and efficiency in dynamic environments.
Overview
1
1
Language
25
25
years of professional experience
Work History
Office Coordinator
Shumard Chiropractic
Carlsbad, CA.
04.2025 - 04.2026
- Managed patient communications to ensure timely responses and support overall experience and satisfaction.
- Coordinated daily office operations to ensure seamless workflow and efficient patient scheduling.
- Established patient relationships through proactive communication and effective conflict resolution within front-facing patient support operations.
- Responded to 20+ calls and emails per day with consistent, timely communication.
CO Owner/Customer & Operations Support
Farm Fresh Meals
Carlsbad, CA
01.2022 - 01.2025
- Managed incoming customer calls for meal ordering support, providing prompt responses to questions and requests.
- Managed customer concerns using conflict resolution techniques to sustain loyalty.
- Analyzed customer feedback to refine menu offerings and improve customer satisfaction.
- Coordinated marketing initiatives to drive brand visibility and attract new customers.
- Collaborated with co-owner to drive strategic planning initiatives supporting long-term business success.
- Executed 35+ outbound calls and chats with consistent rapid response times.
Territory Sales Manager
Renew Life Formulas / The Clorox Company
Carlsbad, CA
01.2014 - 06.2017
- Managed territory growth following Clorox company acquisition by refining sales strategy and aligning customer communication.
- Developed consultative retailer partnerships across Florida and Southern California to strengthen engagement while supporting revenue growth.
- Planned territory business plans and used CRM reporting to support opportunity tracking and maintain accurate sales performance forecasting.
- Evaluated market trends to uncover growth opportunities and refine sales tactics to support business growth.
- Developed and implemented territory sales strategies to drive market penetration improvements.
- Visited 145+ stores within territory, educating store staff to improve product placement and sales execution.
Western Regional Educator
Renew Life Formulas/The Clorox Company
Carlsbad, CA
07.2011 - 12.2013
- Trained 200+ retail professionals on product knowledge and consultative selling techniques.
- Coordinated consumer seminars, product demonstrations, and in-store education to strengthen product understanding and drive customer engagement.
- Planned and developed educational initiatives for 194 retail locations across western United States to support product knowledge development and improve customer experience.
- Drove monthly revenue and sales performance by managing territory account planning and executing upselling initiatives.
- Built durable retailer relationships by executing retention-focused relationship management strategies to drive increased profitability and enhance customer loyalty.
- Secured promotion to National Whole Foods Key Account Manager by maintaining high performance while stewarding customer relationships.
- Collaborated with marketing to create training materials aligned with brand messaging and product features.
- Developed and delivered educational programs to enhance product knowledge among regional sales teams.
Territory Account Manager
Renew Life Formulas
Palm Harbor, FL
04.2001 - 10.2008
- Directed strategic health food retail partnership strategy across 12-state territory, coordinating account priorities and sustaining retailer relationship management.
- Owned territory growth strategy by developing key accounts and expanding targeted opportunities to drive 50% annual performance growth.
- Generated approximately $3 million in annual territory revenue while maintaining steady account coverage.
- Applied Salesforce CRM reporting to track territory activity, supporting account planning and surfacing renewal opportunities.
- Cultivated strong relationships with key accounts to enhance customer loyalty and retention.
- Developed and executed territory sales strategies to drive revenue growth and market share.
Education
Associate of Science - Business
St. Petersburg College
Clearwater, FLSkills
- Office administration support
- Workflow improvement
- Event planning
- Territory sales management
- Team collaboration leadership
- Skilled in conflict resolution
- Exceptional customer service
- Streamlined meeting organization
- Calendar management
Affiliations
Toastmasters
LANGUAGES
Spanish
LINKS
LinkedIn
Personal Information
Work Experience
01-2001
Timeline
Office Coordinator
Shumard Chiropractic
04.2025 - 04.2026
CO Owner/Customer & Operations Support
Farm Fresh Meals
01.2022 - 01.2025
Territory Sales Manager
Renew Life Formulas / The Clorox Company
01.2014 - 06.2017
Western Regional Educator
Renew Life Formulas/The Clorox Company
07.2011 - 12.2013
Territory Account Manager
Renew Life Formulas
04.2001 - 10.2008
Associate of Science - Business
St. Petersburg College