Eva Duitsman
Milaca,Minnesota
Summary
Administrative expert with a solid background in accounts receivable, insurance claims, and logistics support. Demonstrated ability to ensure accurate documentation, foster client relationships, and manage high-volume workloads across multiple sectors, contributing to operational success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Accounts and Claims Admin
Roofing & Insurance Restoration Company
10.2023 - Current
- Managed full-cycle accounts receivable for five roofing companies, overseeing more than 300 customer accounts.
- Contacted customers by phone and email to resolve past-due balances, enhancing client relationships and ensuring timely payments.
- Reviewed completed roofing projects and processed billing documentation for timely payment.
- Coordinated communication among homeowners, insurance carriers, and adjusters throughout insurance claims process to facilitate efficient resolution.
- Reviewed homeowners' insurance policies, explaining coverage, deductibles, and claim procedures to empower customers in understanding their benefits.
- Maintained accurate records of invoices, payments, insurance documentation, and customer accounts.
- Provided administrative support, managed project documentation, and ensured efficient communication between customers, insurance representatives, and internal staff.
Customer Service Coordinator
Warehouse & Distribution Company
07.2022 - 10.2023
- Oversaw front desk operations in a busy warehouse environment. while providing administrative support in a fast-paced warehouse environment.
- Oversaw shipping and receiving operations for 15 client companies supporting both B2B and B2C customers.
- Coordinated shipping and receiving documentation to ensure accuracy in processing and timely deliveries for clients.
- Communicated with customers, vendors, and business partners via phone and email regarding orders, shipments, and inventory.
- Monitored incoming and outgoing shipments, resolving discrepancies to maintain accurate inventory records.
- Facilitated daily warehouse operations to maintain productivity and organization. through effective organization, customer service, and logistics coordination.
- Scheduled appointments, deliveries, and background checks while maintaining organized records and meeting deadlines.
Education
High School Diploma -
Princeton High School
Princeton, MNSkills
- Customer account management
- Insurance claims coordination
- Billing and invoicing
- Claims documentation
- Customer service
- Administrative support
- Project coordination
- Documentation and recordkeeping
- Data entry
- CRM systems
- Billing software
- Microsoft Office Suite
- Organization and time management
- Team collaboration
- Attention to detail
- Deadline prioritization
Timeline
Customer Accounts and Claims Admin
Roofing & Insurance Restoration Company
10.2023 - Current
Customer Service Coordinator
Warehouse & Distribution Company
07.2022 - 10.2023
High School Diploma -
Princeton High School