EVA FIONA LARTEY
Banking and Healthcare
Frederick,USA
Summary
Consider myself to be a result-oriented person with a can-do attitude and an energetic team player who pays attention to detail.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Excellence Staffing Agency
05.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Team Lead
Laytonsville Assisted Living
04.2021 - 12.2023
- Aided in the interview process of new team members.
- Managed household finances and allocated budget effectively.
- Managed the execution of essential household activities.
- Executed housekeeping functions such as dusting, vacuuming, and bed-making.
- Prepared and managed equipment for healthcare activities.
- Handled report dissemination and meeting attendance when ALM was not present.
- Oversaw distribution of drugs, ensuring accurate dosage and handling.
- Tracked behavioral changes to ensure timely reporting to delegating nurse.
Caregiver
Always Best Care
06.2019 - 02.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Entertained, conversed and read aloud to keep patients mentally alert
Caregiver
Eveready Home Health Care
03.2018 - 05.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted patients with self-administered medications
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Provided safe mobility support to help patients move around personal and public spaces
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
Relationship Manager
Capital Bank (Ghana) Limited
05.2015 - 04.2018
- Developed tactics that facilitated the onboarding of nearly 120 new affluent customers.
- Handled day-to-day administration of customer requests successfully.
- Efficiently addressed and resolved customer queries.
- Developed and sustained strong client relationships.
- Facilitated customer deposits and transfers.
Relationship Officer
Access Bank Gh Ltd
06.2011 - 02.2015
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Funds Transfer Officer
Guaranty Trust Bank Gh Ltd
08.2008 - 05.2012
- Coordinated with internal departments such as treasury, operations, and risk management to ensure a seamless flow of information related to funds transfers.
- Leveraged advanced tools and technologies to automate repetitive tasks, enabling the team to focus on higher-value activities.
- Upheld data integrity by meticulously verifying beneficiary details before processing payments.
- Reduced errors in fund transfers by closely monitoring transactions and performing thorough reconciliations.
- Ensured regulatory compliance by staying current on industry regulations and adhering to bank policies in all fund transfer activities.
- Enhanced funds transfer efficiency by implementing streamlined procedures and optimizing system functionality.
- Maintained detailed records of all transactions, facilitating accurate reporting for management review and decision-making purposes.
- Collaborated with team members to develop strategies for minimizing risks associated with wire transfers.
- Contributed to the design and implementation of a robust anti-money laundering program specific to the Funds Transfer department''s operations.
- Identified opportunities for process improvements within the department, leading to increased efficiency and reduced turnaround times for funds transfers.
- Mitigated risks related to fraud by closely monitoring transactions for suspicious patterns and escalating concerns as necessary.
- Supported the development of an improved funds transfer platform, contributing valuable insights based on hands-on experience.
Education
Certificate - Customer Service Management
National Banking College
Accra Ghana Corporate Executive Certificate In Business Managm - International Business
Graduate School of Governance & Leadership
Accra GhanaCorporate Executive In Business Management - Project Management
Graduate School of Governance & Leadership
Accra GhanaCertificate Of Proficiency - Anti-Money Laundering & Combating Terrorist Financ
National Banking College
Accra GhanaCertified Nursing Assistant -
Cambridge Nursing Academy
Gaithersburg, Maryland09.2022
Medication Technician -
Total Quality Concepts
Rockville, Maryland04.2022
Bachelor of Fine Arts - Theatre Arts and Music
University of Ghana
Accra, Ghana06.2008
Skills
- Companionship and Emotional Support
- Problem Identification
- Client Education
- Ability to Lift
- PPE Usage
- Medication administration
- Incident Reporting
- Client Records Management
- Verbal and Written Communication
- ADLs Assistance
- Progress Documentation
- Client support
- Behavior redirection
- Appointment scheduling
- Team collaboration
- Individualized support planning
- Medical records management
- Case management
- Medical office administration
- Multitasking and organization
- Positive reinforcement
- Client advocacy
- De-escalation techniques
- Self-care promotion
- Community integration support
Timeline
Direct Support Professional
Excellence Staffing Agency
05.2023 - Current
Team Lead
Laytonsville Assisted Living
04.2021 - 12.2023
Caregiver
Always Best Care
06.2019 - 02.2020
Caregiver
Eveready Home Health Care
03.2018 - 05.2019
Relationship Manager
Capital Bank (Ghana) Limited
05.2015 - 04.2018
Relationship Officer
Access Bank Gh Ltd
06.2011 - 02.2015
Funds Transfer Officer
Guaranty Trust Bank Gh Ltd
08.2008 - 05.2012
Certified Nursing Assistant -
Cambridge Nursing Academy
Medication Technician -
Total Quality Concepts
Bachelor of Fine Arts - Theatre Arts and Music
University of Ghana
Certificate - Customer Service Management
National Banking College
Corporate Executive Certificate In Business Managm - International Business
Graduate School of Governance & Leadership
Corporate Executive In Business Management - Project Management
Graduate School of Governance & Leadership
Certificate Of Proficiency - Anti-Money Laundering & Combating Terrorist Financ
National Banking College
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