Eva French

Tim Hortons

Brooklyn, NY

04.2021 - 01.2022

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Controlled line and crowd with quick, efficient service.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Kept product inventory stocked during times of customer congestion and high demand.
Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Cleaned counters, machines, utensils and seating areas daily.