Eva Galvan
Castle Rock,Colorado
Summary
I am a highly motivated professional with several years of entrepreneurial and management experience. Entrepreneurial owner with experience. Built my cleaning business operations from ground up . I actively listen to execute solutions attentively. I am a team player with clear communication skills. As collaborative team member judgment to meet and exceed organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. I am fluent in Spanish.
Overview
31
31
years of professional experience
Work History
Owner & Operator
Evangels Cleaning Services LLC
Colorado
12.2007 - Current
- Washed, dried, and stored dishware.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Transported trash bags to designated outdoor receptacles for disposal.
Coordinator (Management)
TJ Maxx
Castle Rock,CO
07.2018 - 09.2019
- Front end coordinator .Performed cash counts, register pulls and issued return's and refunds.
- Monitored inventory levels and ordered additional supplies as needed
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of TJ Maxx credit card .
- Recruited, interviewed and selected employees to fill vacant roles.
Customer Care Agent
Intelliquick Courier Inc
Phoenix ,AZ
02.2005 - 03.2007
- Customer Service Representative
- Inbound and outbound customer service calls
- Obtained & processed payments and transactions by phone
- Updated client profiles, documents, and accounts in an organized system
- Forwarded daily package tracking and provided ETA's for clients
- Created new customer accounts, while updating current client profiles
- Processed payments in person and by phone.
Customer Care Agent
Bankfirst
Chandler AZ
02.2003 - 01.2005
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Customer Service Representative
FMFS Services
Phoenix ,AZ
06.1993 - 02.1996
- Awarded Cash Prizes on numerous occasions.
- Suggested additional products or services that would benefit the customer.
- Identified sales opportunities by actively listening to customer responses during calls.
- Created scripts for outbound telemarketing campaigns and tracked results.
- Developed strategies to increase customer satisfaction levels through improved telephone communication techniques.
Education
High School Diploma -
Smart Horizons Career Online High School
Security Professional Certificate -
Smart Horizons Career Online Education
Skills
- Excellent customer service
- Tenacious
- Enthusiastic
- Teamplayer
- Bilingual in Spanish
- Leadership experience
- Trustworthiness
- Integrity
- Problem-solving
- Clear communication skills
- Proactive listening skills
- Marketing tactics
- Hiring and staffing
- Strategic Planning
- Consulting
Accomplishments
- Customer Service Certificate of Excellence
- Numerous Employee of the Month Nominations and Wins
- Excellent Customer Feedback Survey Response Accolades
Timeline
Coordinator (Management)
TJ Maxx
07.2018 - 09.2019
Owner & Operator
Evangels Cleaning Services LLC
12.2007 - Current
Customer Care Agent
Intelliquick Courier Inc
02.2005 - 03.2007
Customer Care Agent
Bankfirst
02.2003 - 01.2005
Customer Service Representative
FMFS Services
06.1993 - 02.1996
High School Diploma -
Smart Horizons Career Online High School
Security Professional Certificate -
Smart Horizons Career Online Education
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