Eva Gonzalez
Lowell,MA
Summary
Driven professional with a track record of enhancing patient service at Greater Lawrence Family Health Center through expert HIPAA compliance and exceptional customer service. Skilled in insurance verification and fluent in Spanish, significantly improved operational efficiency and patient satisfaction. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Greater Lawrence Family Health Center
Methuen, MA
02.2022 - 05.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Picking Packer
DXC Technology
Andover, MA
02.2021 - 12.2021
- Scanned packages and boxes and moved to loading dock for shipment.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Increased order accuracy with thorough attention to detail when reading and following pick lists.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Optimized workflow through effective collaboration with other departments such as shipping and receiving teams, contributing to overall operational efficiency.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06.2019
Certificate -
The Lare Institute
Andover, MASkills
- Ability to communicate effectively both verbally and in writing Strong interpersonal skills and customer service abilities providing compassionate patient attention Proficiency in computer skills and will seamlessly gain expertise in the use of Lab Information Systems (LIS) and or Electronic Medical Record (EMR)
Certification
- Certified Phlebotomy Technician. Certified through NHA
- American Heart Association:
- BLS-CPR (Adult-pediatric-infant) 2024
- Heartsaver First aid-2024
- Certified: OSHA-10
Timeline
Patient Service Representative
Greater Lawrence Family Health Center
02.2022 - 05.2024
Picking Packer
DXC Technology
02.2021 - 12.2021
High School Diploma -
Greater Lowell Technical High School
Certificate -
The Lare Institute
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