Eva Ingram
customer service
Concord,NC
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
28
28
years of professional experience
Work History
Customer Account Representative-collector
GM Financial - Americredit Financial Services
03.1999 - 01.2023
- Use both dialer system and free dialer to customers on past due accounts. 5-120 days past due
- Used scripted conversation prompts to convey current account information and obtain payments.
- Updated account information to maintain customer records.
- Used skip tracing and other techniques to locate debtors
- Maintained high volume of calls
- Negotiated customers repayments plans consistently maximizing early payments to reduce debt recovery time.
- Kept detailed records of customer interactions for optimal traceability.
Customer Service Representative
Brad Ragan (Goodyear Credit )
01.1995 - 03.1999
Approved lines of credit for owner-operator. Responsible for managing new customers account requests to establish appropriate credit limits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Associate of Applied Business - Data Entry, Data Processing
PSI Institute
Charlotte, NC05.1989
Skills
- Ability to handle multiple tasks and deadlines
- Ability to maintain effective working relationships and interact collaboratively with internal and eternal customers
- Ability to use appropriate analysis, judgement and logic when solving problems and making decisions
- Detail oriented with accurate date entry skills
- Good verbal and written communication skills
- Ability to maintain confidentiality
- Commit to continuous improvement of business, customer and employee environments
- Assisting customers
personal statement
I am a highly-motivated,conscientious,and competent collaborator who possesses in dept,knowledge and expertise within this industry with a proven track record of achievements. I can bring positivity,support and creative mindset to any team. I pride myself on taking ownership to challenging problems,maintaining high standards and assisting my employer in achieving their commerical objects. I am confident i can add value to your organization by always ensuring your customer and clients receive the best service possible, With more then 23 years experience in similar roles I can be relied upon to delivery everything that i set out to achieve
Timeline
Customer Account Representative-collector
GM Financial - Americredit Financial Services
03.1999 - 01.2023
Customer Service Representative
Brad Ragan (Goodyear Credit )
01.1995 - 03.1999
Associate of Applied Business - Data Entry, Data Processing
PSI Institute
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