Eva Klaes
Minneapolis,MN
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
The Home Depot Inc
08.2023 - Current
- Resolved customer complaints in a timely manner.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Provided coaching and mentoring to support fellow associates.
- Ensured compliance with all safety regulations across the department.
- Collaborated with other departments to coordinate activities and resolve issues.
- Trained and mentored new associates on department policies and procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Experience Manager
Michaels Arts and Crafts
04.2023 - 08.2023
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer service.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Trained and mentored customer service staff in best practices and company standards.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Replenishment Team Member
Michaels Arts and Crafts
04.2021 - 04.2023
- Followed established guidelines for stocking merchandise on shelves according to store standards.
- Assisted customers with locating products in store when needed.
- Maintained a clean work environment by adhering to safety regulations.
- Performed regular shelf audits to identify any discrepancies in stock levels or pricing.
- Transported products from receiving area to designated storage areas using appropriate material handling equipment.
- Assisted in the training of new replenishment team members on proper procedures and safety protocols.
- Completed timely area resets to incorporate new planogram layouts.
- Kept sales floor and stockroom neat and clean.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Sales Associate
Torrid
04.2021 - 12.2021
- Processed transactions using a point-of-sale register.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
St Ansgar High School
Saint Ansgar, IA05-2020
Skills
- POS systems operations
- Inventory Management
- Customer Service
- Workplace Safety
- Time management
- Problem-solving skills
Timeline
Sales Associate
The Home Depot Inc
08.2023 - Current
Customer Experience Manager
Michaels Arts and Crafts
04.2023 - 08.2023
Replenishment Team Member
Michaels Arts and Crafts
04.2021 - 04.2023
Sales Associate
Torrid
04.2021 - 12.2021
High School Diploma -
St Ansgar High School
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