Eva Lachlan
Trenary,MI
Summary
Hard working individual with many skills including but not limited to: computer, customer service, cable installation, accounts receivable, insurance, solar installation and service. Looking to join a company with growth potential and great environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Installer/Service Technician
Moxie Solar
03.2019 - 06.2020
- Install solar arrays for commercial and residential customers including all types of roof mounts and ground mounts
- Use heavy machinery such as scissor lift, ditch witch, auger, etc
- Service broken solar arrays, set up communications, use online resources to fix, monitor and maintain ongoing solar issues.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
Installation Technician
Synergies
07.2016 - 03.2019
- Install, service and upgrade Directv and Viasat for residential and commercial customers.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
Accounts Receivable Specialist
Medirevv
08.2013 - 06.2016
- Work with multiple medical insurance companies to obtain payment
- Contact patients when necessary to help assist in resolving account balances
- Experience with Microsoft Office, EPIC, Healthquest, GE and many payer websites
- Working with facility claims and professional claims
- Sending claims, appeals and requested information to payers.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Coordinator
TJ Maxx
04.2010 - 08.2010
- Managed home goods department
- Stocking, organizing, setting up displays
- Running registers, assisting customers
- Guiding other employees in my department.
Customer Service Representative
Vangent
10.2009 - 03.2010
- Assisted callers with Medicare related questions
- Entering information into client software to document call and information given.
Maid
Merry Maids
02.2009 - 10.2009
- Provided cleaning services to residential homes and businesses.
Case Pick/ Receptionist
Teamstaffing
08.2006 - 01.2007
- Operated forklift, filled orders, ran wrap machine and dropped orders in correct bay for pickup
- Assisted patients with scheduling, processed billing, filed charts.
Assistant Manager
Kidworks
09.2002 - 09.2004
- Managed a second hand children's clothing consignment shop
- Assisted customers via phone and in store
- Priced merchandise, counted drawer, opened and closed store.
Education
Associates of Arts - Liberal Arts
Kirkwood Community College
Iowa City, IA01.2013
Skills
- Coax
- Receptionist
- Customer Service
- Residential and Commercial Cleaning
- Service Technician Experience
- Low Voltage
- Field Service
- Electrical Experience
Certification
- OSHA 10, 06/01/19, Present
- First Aid CPR AED, 09/01/18, 09/01/20
- Valid Drivers License
Assessments
- Work style: Reliability, Proficient, 04/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Highly Proficient, 09/01/20, Identifying and resolving common customer issues
Personal Information
Willing To Relocate: Anywhere
Timeline
Installer/Service Technician
Moxie Solar
03.2019 - 06.2020
Installation Technician
Synergies
07.2016 - 03.2019
Accounts Receivable Specialist
Medirevv
08.2013 - 06.2016
Coordinator
TJ Maxx
04.2010 - 08.2010
Customer Service Representative
Vangent
10.2009 - 03.2010
Maid
Merry Maids
02.2009 - 10.2009
Case Pick/ Receptionist
Teamstaffing
08.2006 - 01.2007
Assistant Manager
Kidworks
09.2002 - 09.2004
Associates of Arts - Liberal Arts
Kirkwood Community College