Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eva Latypova

Portland,OR

Summary

Dedicated Operations Manager/Executive Assistant with a proven track record at Sunshine Express, excelling in project planning and client relationship management. Expert in performance monitoring and conflict resolution, streamlined workflows, enhancing productivity, and ensuring seamless operations. Committed to fostering long-term client satisfaction through active listening, and tailored solutions.

Overview

8
8
years of professional experience

Work History

Operations Manager/Executive Assistant to the Managing Director

Sunshine Express
Miami, FL
11.2023 - 01.2025
  • Oversaw daily operations, scheduling, and correspondence to ensure efficiency
  • Managed multiple projects, tracked deadlines, and coordinated with stakeholders
  • Streamlined workflows, implemented systems, and enhanced productivity
  • Handled invoices, expense tracking, and budget planning
  • Communicated with clients, vendors, and executives

Insurance Account Representative

Jordan Paul State Farm
Coconut Creek, FL
01.2022 - 11.2023
  • Assessed client needs, developed long-term relationships, and ensured satisfaction
  • Coordinated with underwriting, claims, and other teams
  • Used problem-solving skills to address client challenges

Finance Manager

King Hyundai
Deerfield Beach, FL
08.2020 - 11.2021
  • Collaborated with lenders to secure competitive financing solutions tailored to customer needs
  • Educated clients on loan terms, warranties, and protection plans while maximizing dealership revenue opportunities
  • Oversaw financial contracts, credit applications, and regulatory requirements to maintain transparency and legal adherence
  • Structured financing solutions that align with business goals while enhancing the overall customer experience

Internet Sales Manager

King Hyundai
Deerfield Beach, FL
02.2020 - 08.2020
  • Engaged with prospective buyers through digital platforms, responding promptly to inquiries and guiding them through the sales process
  • Oversaw online advertising, SEO, and third-party listing platforms to maximize visibility and attract quality leads
  • Ensured seamless communication, personalized follow-ups, and a streamlined digital purchasing journey to improve satisfaction and retention, and coordinated with in-store teams to transition online leads into successful sales while maintaining pricing, promotions, and dealership policies.
  • Coordinated with in-store teams to transition online leads into successful sales while maintaining pricing, promotions, and dealership policies

BDC Representative

King Hyundai
Deerfield Beach, FL
08.2019 - 02.2020
  • Responded to online inquiries, phone calls, and emails while proactively reaching out to potential customers to generate appointments
  • Tracked customer interactions, followed up on leads, and nurtured relationships to increase conversion rates and dealership revenue.

Assistant Customer Service Manager

Infiniti of Coconut Creek
Coconut Creek, FL
05.2018 - 08.2019
  • Addressed service-related concerns, resolve disputes professionally, and ensure a positive customer experience
  • Followed up on service visits, gathered feedback, and proactively resolved issues to build long-term loyalty
  • Informed customers about special deals, warranty options, and recommended services to enhance their vehicle’s longevity and dealership revenue.

Sales Representative

King Hyundai
Deerfield Beach, FL
11.2016 - 05.2018
  • Achieved sales quotas and built relationships with customers
  • Coordinated with other departments to ensure timely delivery of orders
  • Negotiated pricing contracts with customers to maximize profits.

Education

Certification in Medical Terminology I, II, III -

Rice University
05.2025

Associate of Applied Science - Computational and Applied Mathematics

Saint Petersburg State University
Russia
07.2013

Skills

  • Workflow optimization
  • Time Management
  • Project management
  • Conflict Resolution
  • Active Listening
  • Negotiation
  • Team collaboration
  • Troubleshooting and problem solving

Languages

  • English, Bilingual or Proficient (C2)
  • Russian, Bilingual or Proficient (C2)

Timeline

Operations Manager/Executive Assistant to the Managing Director

Sunshine Express
11.2023 - 01.2025

Insurance Account Representative

Jordan Paul State Farm
01.2022 - 11.2023

Finance Manager

King Hyundai
08.2020 - 11.2021

Internet Sales Manager

King Hyundai
02.2020 - 08.2020

BDC Representative

King Hyundai
08.2019 - 02.2020

Assistant Customer Service Manager

Infiniti of Coconut Creek
05.2018 - 08.2019

Sales Representative

King Hyundai
11.2016 - 05.2018

Certification in Medical Terminology I, II, III -

Rice University

Associate of Applied Science - Computational and Applied Mathematics

Saint Petersburg State University

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