Summary

Overview

Work History

Education

Skills

Software

Timeline

Eva Letras

Marketing , Sales, Costumer Services, Communication And Public Relations

Almada,PT

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level Marketing and Communication position to help launch career while achieving company goals.

Experienced restaurant Attendant with over 5 years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Costumer Services position in high standar environment. Ready to help team achieve company goals.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Dedicated Hospitality/Marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5

5

years of professional experience

4

4

years of post-secondary education

4

4

Languages

Work History

Restaurant Attendant

Royal Caribbean International U.S.A

Miami, FL

07.2019 - Current

Discussed menu items with customers and suggested promotional items to increase sales.
Stocked condiments, filled specialty machines with drink mixes, and prepped fryer items to prepare for peak hours.
Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Operated headset to take orders from drive-thru and entered into POS system directing them to pull forward to collect payment.

Restaurant Waitress

4 Stars Hotel: Evidencia Belverde Atitude

Almada, Almada

06.2017 - 09.2018

Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Supervised restocking of salad bar and buffet for lunch and dinner service.

Waitress Supervisor

Estacao Dos Sabores - Coffee Shop

Almada, Almada/Portugal

01.2016 - 06.2017

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Coached employees on salesmanship and updated menus to increase sales.
Supported needs of 40- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised server staff and simultaneously served personal section of tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.

Education

Technical - Technical School of Marketing

Technical School of Marketing And Communication, Portugal - City Of Lisbon

02.2012 - 12.2015

Skills

Interpersonal Communication

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Software

Office

Timeline

Restaurant Attendant - Royal Caribbean International U.S.A

07.2019 - Current

Restaurant Waitress - 4 Stars Hotel: Evidencia Belverde Atitude

06.2017 - 09.2018

Waitress Supervisor - Estacao Dos Sabores - Coffee Shop

01.2016 - 06.2017

Technical School of Marketing And Communication - Technical, Technical School of Marketing

02.2012 - 12.2015