Eva LeViness
Pensacola
Summary
Customer-focused airline professional with over 8 years of experience in hospitality, travel, and passenger service, currently serving as a Customer Service Supervisor for Envoy Air. Skilled in FAA safety awareness, conflict resolution, and passenger support from check-in through boarding. Proven ability to deliver exceptional customer care, handle high-pressure situations, and ensure smooth, timely operations. Seeking to further my career with Envoy Air as a Flight Attendant to contribute strong service, safety awareness, and teamwork to every flight.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Envoy Air
Pensacola
03.2022 - Current
- Assist passengers with check-in, boarding, seating, and gate operations to ensure timely departures.
- Resolve travel disruptions and passenger concerns while maintaining composure and professionalism.
- Support special assistance needs, including unaccompanied minors, passengers with disabilities, and non-English-speaking travelers.
- Mentor new agents as part of the onboarding team, providing expertise and support to ensure integration.
- Communicate FAA safety and company policies clearly to passengers.
Floor Leader
LUSH Cosmetics
Pensacola
09.2021 - 01.2022
- Supervised and trained team members to deliver exceptional and personalized customer experiences.
- Maintained operational accuracy in cash handling, opening and closing procedures, and merchandising.
- Managed workflow to meet sales targets while ensuring a welcoming, safe environment for customers.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
Cosmetologist
Sophie's Day Spa
Pensacola
11.2018 - 08.2021
- Coordinated client scheduling and service preparation to maintain smooth daily operations.
- Ensured quality control of equipment and products in compliance with safety standards and state regulations.
- Provided personalized guest service, fostering loyalty and return visits.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Spokane, WA10.2018
High School Diploma -
Linderman Education Center
Kalispell, MT05.2015
Skills
- Customer service excellence
- Safety protocols
- Emergency preparedness
- Team collaboration
- Conflict management
- Time efficiency
- Multitasking abilities
- Adaptability
- Jetbridge operation
Certification
- CSA Training
- BSO Training
- CARE Team Training
- GSC Training
- CRO Training
Timeline
Customer Service Supervisor
Envoy Air
03.2022 - Current
Floor Leader
LUSH Cosmetics
09.2021 - 01.2022
Cosmetologist
Sophie's Day Spa
11.2018 - 08.2021
Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
Linderman Education Center
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