Eva-Maria Averkamp
Summary
Results-driven Team Leader with a proven track record in enhancing customer satisfaction and team productivity through effective training and problem-solving.
Overview
15
15
years of professional experience
Work History
Team Leader
Chick-fil-A /Savannah Quarters
Pooler, GA
02.2023 - 03.2025
- Supervised team members to enhance service quality during peak hours.
- Trained new employees on company policies and customer service standards.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members, resulting in increased customer satisfaction and loyalty.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints effectively, ensuring high customer service standards.
TO GO Specialitst
Olive Garden
Augusta, GA
02.2016 - 05.2019
- Prepared accurate and high-quality to-go orders, contributing to customer satisfaction.
- Coordinated with kitchen staff to streamline order timing and enhance service flow.
- Maintained cleanliness and organization of the to-go area for optimal workflow.
- Assisted guests with menu selections and answered questions about dishes.
- Processed payments efficiently, ensuring a positive customer experience.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Operated cash register and collected payments from customers.
Server
Olive Garden
Florence , SC
07.2010 - 11.2015
- Delivered exceptional customer service, contributing to memorable dining experiences.
- Took and processed accurate food and drink orders efficiently.
- Upsold menu items to guests, boosting sales through effective recommendations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly and effectively.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Trained new servers on restaurant policies and procedures, fostering a knowledgeable team.
Education
High School Diploma -
Berufsfachschule
Mellrichstadt/Bavaria07-2000
Skills
- Employee training
- Team building
- Customer service
- Conflict resolution
- Task delegation
- Order management
Languages
German
Professional
Timeline
Team Leader
Chick-fil-A /Savannah Quarters
02.2023 - 03.2025
TO GO Specialitst
Olive Garden
02.2016 - 05.2019
Server
Olive Garden
07.2010 - 11.2015
High School Diploma -
Berufsfachschule