Eva Maria Gallelli

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Offered academic support to students seeking help with coursework and exam readiness.
• Utilized theater and artistic activities to promote dynamic and interactive learning environments.
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• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Streamlined the seating process for increased efficiency and reduced wait times for guests.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Updated guest records with pertinent information to provide personalized service during their stay.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Supported event planning efforts by coordinating room bookings and accommodations for large groups.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.

Oversaw hosting duties, maintaining high standards throughout the week.

Coordinated seating arrangements for large groups and reservations.

Maintained a welcoming atmosphere while managing customer seating arrangements.

Directed cashier operations, organized guest lists, and supervised coat check at club events.

Oversaw VIP EXPERIENCE and guest service during club nights

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Backed up servers by checking on tables and retrieving items for guests.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Took initial drink orders and relayed information to wait or bar staff.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Crafted and delivered café beverages with emphasis on speed, quality, and consistency.
• Elevated dessert service with freshly crafted creations.

• Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
• Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
• Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
• Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
• Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
• Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
• Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
• Enhanced guest experience by providing exceptional and personalized service during events.
• Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
• Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.
• Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
• Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
• Contributed to increased repeat business by consistently delivering memorable experiences for clients and their guests.
• Developed strong relationships with vendors and suppliers, fostering cooperative partnerships that contributed to successful events.
• Planned large-scale events such as trade shows, conferences and meetings.
• Acted as official translator for potential business partners at international boat shows in Europe and the US.