Eva-Marie McPherson-Bilow
Massena,New York
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction. Caring supporter of recovering residents with guidance toward tangible goals and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Primary Counselor
North Country Freedom Homes
Canton, NY
03.2022 - Current
- Conducted individual and group counseling sessions to support client recovery goals.
- Developed personalized treatment plans based on thorough assessments and client needs.
- Facilitated psychoeducational workshops to enhance client coping strategies and life skills.
- Collaborated with interdisciplinary teams to coordinate comprehensive care for clients.
Family Counselor
Rose Hill
Massena, NY
12.2007 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Held many different positions in the 14 years I worked at Rose Hill.
- Relief Aide
- Admissions Coordinator
- 3-11 Supervisor
- Midnight Shift Supervisor
- Family Counselor
Photo Center Manager
Walmart
Oswego, NY
1997 - 07.2006
- Managed daily operations of photo center, ensuring compliance with company policies.
- Trained and supervised staff on equipment usage and customer service standards.
- Implemented quality control measures to enhance photo processing accuracy.
- Coordinated inventory management to maintain optimal stock levels of supplies.
- Developed promotional strategies to increase photo service sales and customer engagement.
- Managed a productive team of photo center employees, ensuring efficient operations and high-quality work.
- Handled escalated customer issues with empathy and professionalism, finding satisfactory resolutions that maintained positive relationships with clients.
Education
High School Diploma -
Massena Central High School
Massena, NY06-1985
Skills
- Collaborative teamwork
- Client management
- Substance abuse awareness
- Assessment skills
- Motivational interviewing
- Group sessions
- Individual counseling
- Crisis intervention techniques
- Client advocacy
- Treatment Planning
Certification
- CASAC - CREDENTIALED ALCOHOLISM AND SUBSTANCE ABUSE COUNSELOR
Timeline
Primary Counselor
North Country Freedom Homes
03.2022 - Current
Family Counselor
Rose Hill
12.2007 - 03.2022
Photo Center Manager
Walmart
1997 - 07.2006
High School Diploma -
Massena Central High School