EVA MARIE CASTILLO
Guttenberg,NJ
Summary
Criminal justice lawyer in training with a strong background in customer service and communication, developed through diverse roles in retail and hospitality. Exceptional problem-solving abilities and meticulous attention to detail enhance service delivery and client satisfaction. Bilingual skills and time management expertise are poised for application in a legal environment, underscored by a commitment to excellence and collaboration. Passionate about advocating for justice and providing effective legal representation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
GYM RECEPTIONIST
Sessanta Club
Manhattan, NY
08.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Maintained accurate member records using gym management software, enhancing data integrity.
- Coordinated scheduling for fitness classes and personal training sessions to optimize utilization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
RESTAURANT HOSTESS
Blu on the Hudson
Weehawken, NJ
12.2024 - 07.2025
- Coordinated with kitchen and service staff to facilitate timely meal delivery.
- Handled guest inquiries and complaints, resolving issues to enhance satisfaction.
- Assisted in developing seating strategies to maximize restaurant capacity during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
CONCIERGE
Maverick Concierge
Fort Lee, NJ
01.2025 - 04.2025
- Worked as a concierge, providing personalized guest services including booking reservations, coordinating transportation, offering local recommendations, and ensuring a welcoming and high-quality guest experience in a fast-paced environment.
- Delivered personalized services to clients, enhancing guest satisfaction and fostering repeat business through attentive care.
RECEPTIONIST
The Joint Chiropractic
River Edge, NJ
01.2024 - 11.2024
- Served as a front desk receptionist handling multi-line phone systems, greeting clients and visitors, scheduling appointments, managing office supplies, and supporting administrative tasks to ensure smooth daily operations and excellent customer service.
- Provided exceptional front-desk service, fostering a welcoming environment that enhanced patient satisfaction and loyalty.
PART RETAIL SERVICE ASSOCIATE
Burlington
Edgewater, NJ
04.2024 - 09.2024
- Processed cash and credit transactions accurately, maintaining a balanced cash register and upholding store standards for payment handling.
- Organized and restocked merchandise on the sales floor to ensure displays were neat, well-stocked, and visually appealing.
- Provided effective customer service by assisting shoppers with product selection, answering questions, and addressing concerns, contributing to a positive shopping experience.
PART RETAIL SERVICE ASSOCIATE
Footlocker
West New York, NJ
12.2023 - 05.2024
- Provided exceptional customer service by assisting customers with product selection, sizing, and purchases, enhancing their overall shopping experience.
- Managed cash transactions, operated the POS system, and processed returns and exchanges, ensuring smooth and efficient checkout.
- Maintained store cleanliness and organized inventory, ensuring displays were stocked, visually appealing, and aligned with store standards.
Education
High School Graduate -
Pomfret School
Pomfret, Connecticut05.2025
No Degree - Political Science
John Jay College of Criminal Justice
New York, NY05-2029
Skills
- Team player attitude
- Appointment scheduling
- Problem-solving
- Customer service
- Call answering and routing
- Customer and client relations
- Microsoft office
- Cash handling
- Conflict resolution
- Scheduling
- Handling complaints
- Table bussing
Certification
- First Aid/CPR Certified
LANGUAGES
English (Native), Spanish (Native).
Timeline
GYM RECEPTIONIST
Sessanta Club
08.2025 - Current
CONCIERGE
Maverick Concierge
01.2025 - 04.2025
RESTAURANT HOSTESS
Blu on the Hudson
12.2024 - 07.2025
PART RETAIL SERVICE ASSOCIATE
Burlington
04.2024 - 09.2024
RECEPTIONIST
The Joint Chiropractic
01.2024 - 11.2024
PART RETAIL SERVICE ASSOCIATE
Footlocker
12.2023 - 05.2024
High School Graduate -
Pomfret School
No Degree - Political Science
John Jay College of Criminal Justice
Hobbies and Interests
Art, Travel, Fashion, Modeling, Styling, Photography, dance, content creator/editor, reading, djing, makeup/hair stylist.
INTERNSHIPS
- SUMMER PRE-LAW INTERNSHIP
- Apsan Law Offices
- Completed a law internship at an immigration attorney’s office, assisting with case research, document preparation, client intake, and observing legal procedures, gaining hands-on experience in immigration law and legal office operations.
- Participated in client intake interviews, observed consultations, and gained practical insight into immigration law, case management, and the day-to-day operations of a legal practice.
- Jun 2024 - Aug 2025
- Newark, NJ