Eva Merkle
El Dorado Hills,USA
Summary
Customer-focused professional with strong experience in food service, retail sales, and high-volume customer interaction. Proven ability to work efficiently in fast-paced environments while maintaining accuracy, cleanliness, and a welcoming atmosphere. Bilingual in Russian and English, with excellent communication, teamwork, and time-management skills. Well-suited for coffee shop and café environments requiring consistency, friendliness, and reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host / Receptionist
KSENIYA JOHNSON-DELAX MASSAGE AND SPA
Rocklin, California
09.2024 - 02.2026
- Greet customers warmly and create a welcoming, professional front-of-house environment.
- Manage appointments, scheduling, and customer flow efficiently.
- Communicate clearly with guests to address questions, requests, and concerns.
Seasonal Sales Associate
VICTORIA’S SECRET
Folsom, CA
10.2025 - 12.2025
- Delivered exceptional customer service by greeting, assisting, and engaging customers.
- Maintained strong product knowledge to provide personalized recommendations and drive sales.
- Supported daily store operations including restocking, fitting room assistance, and point-of-sale transactions.
Customer Service Representative & Coffee Stand Attendant
NORCAL YOUTH SPORTS ASSOCIATION (NORCAL YSA)
Roseville, California
09.2022 - 10.2025
- Provided front-line customer service for a large youth sports nonprofit, responding to high volumes of email and phone inquiries with professionalism and clarity.
- Operated a high-traffic coffee and concession stand during games, tournaments, and community events.
- Prepared and served coffee and beverages efficiently while maintaining cleanliness and food-safety standards.
- Handled cash and electronic payments accurately, ensuring correct change and transaction accuracy.
Education
Associate of Arts -
Folsom Lake College
Folsom, CA05.2027
High School Diploma -
Oak Ridge High School
El Dorado Hills, CA05.2025
Skills
- Customer service & hospitality
- Coffee & beverage service
- Cash handling & POS systems
- Fast-paced work environments
- Time management & multitasking
- Team collaboration
- Clear communication
- Problem resolution
- Cleanliness & organization
Certification
- Salesperson License
- ServSafe
LANGUAGES
Russian (Native / Bilingual)
English (Fluent)
PROFILES
linkedin.com/in/eva-merkle-77648837b
Timeline
Seasonal Sales Associate
VICTORIA’S SECRET
10.2025 - 12.2025
Host / Receptionist
KSENIYA JOHNSON-DELAX MASSAGE AND SPA
09.2024 - 02.2026
Customer Service Representative & Coffee Stand Attendant
NORCAL YOUTH SPORTS ASSOCIATION (NORCAL YSA)
09.2022 - 10.2025
Associate of Arts -
Folsom Lake College
High School Diploma -
Oak Ridge High School