EVA MUSGRAVE
Austin
Summary
Dynamic leader with a proven track record at Chick-fil-A, excelling in team leadership and operational excellence. Led a team of 35+ in a $15M setting, enhancing business strategies, process optimization, and training/development. Expertise in fostering team collaboration. Proficient within Microsoft office, and working knowledge of SQL, Python, and Data Analysis. Equipped with an understanding of financial and managerial accounting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Lupe Tortilla
College Station
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new servers on menu items and service protocols.
TEAM LEADER MANAGER
Chick-fil-A
Austin
01.2023 - 08.2023
- Led a staff of over 35 people for a 15 million dollar restaurant where priorities lie in culture, quality of production, service, speed and sales.
- Represent the company's values in excellence of hospitality and customer service.
- Provided clear direction to team members while fostering collaboration among staff.
- Analyzed and managed financial and budgeting elements during each shift.
- Recognized outstanding performance amongst team members by providing rewards or incentives as appropriate.
- Ability to train employees efficiently for a cross-functional coordinated team.
- Proposed possible, predictable, and persistent systems to improve our business strategies.
- Developed strategic planning for cross-functional team coordination.
- Proven leadership skills evidenced by managing high-performing teams in a high volume restaurant.
- Managed labor to productivity ratio as a part of daily operations.
- Orchestrated high levels of time management, adaptability, as well as flexibility.
TEAM MEMBER
Chick-fil-A
Austin
06.2021 - 08.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Trained new team members on company policies and procedures.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.e
Education
Bachelor of Science - Economics
Texas A&M University
College Station, TX12-2027
Skills
- Microsoft Proficient
- Team Leadership
- Management
- Financial Management
- Training and Development
- Operational Excellence
- Strategic planning
Certification
Databases and SQL for Data Science with Python - IBM (Coursera), 2026
Timeline
Server
Lupe Tortilla
09.2024 - Current
TEAM LEADER MANAGER
Chick-fil-A
01.2023 - 08.2023
TEAM MEMBER
Chick-fil-A
06.2021 - 08.2023
Bachelor of Science - Economics
Texas A&M University