Dynamic and customer-centric professional, adept in beverage preparation and sales, with proven leadership and problem-solving skills honed at Dave and Busters. Excelled in fast-paced environments, ensuring exceptional service and team coordination. Proficient in POS systems and Microsoft, committed to driving strategic success and staff development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Dave and Busters
Walden Galleria
09.2022 - 01.2024
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Monitored bar inventory and promptly restocked low items before depletion.
Resolved customer complaints in a professional manner.
Shopper
Instacart
Wegmans
12.2019 - 06.2020
Completed pickup and shopping orders for customers within local area.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Overnight Stock
Walmart
Amherst
01.2019 - 06.2019
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Volunteer
Glamour Girls
Queens, NY
09.2016 - 04.2017
Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety.
Provided emotional support to seniors during times of stress or illness.
Interacted with residents to improve resident quality of life.
Encouraged clients to participate in social activities and outings.
Front Desk
Planet Fitness
Sheridan Dr
04.2022
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Queens High School of Teaching and Liberal Arts
06.2017
Some College (No Degree) - Human Biology
Buffalo State University
Buffalo, NY
Skills
Serve Safe certified
POS system
Customer service
Problem solving
Leadership
Communication
Teamwork
Design
Microsoft proficient
Sales
Photography Equipment
Time management
Creativity/ artistic vision
Sewing
Payment Processing
Beverage Preparation
Food Preparation
Menu Memorization
Staff Development
Policy Implementation
Strategic Planning
Staff Training and Development
Certification
Serve Safe
CPR
References
Imari Smith, Manager, Dave & Busters, (646) 832-7883, Imari.smith@daveandbusters.com
Kayla Connors, Co-worker/ College Associate, (718) 598-2106, imankay9@gmail.com