Eva Nunez -Paulino
Dobbs Ferry
Summary
A visionary leader in behavioral health care, I bring over a decade of progressive clinical leadership, driving operational excellence and transformative healthcare outcomes. As SVP, I have spearheaded strategic initiatives that enhanced service delivery, compliance, and interdisciplinary collaboration. Licensed in my clinical discipline and holding an advanced degree in Social Work, I blend clinical expertise with operational acumen, ensuring evidence-based practices align seamlessly with regulatory standards. A champion of innovation, I leverage technology to streamline workflows and improve access to care. My passion lies in fostering high-performing teams, nurturing talent, and shaping a culture of excellence. With a deep commitment to advancing organizational impact, I am eager to elevate my leadership and steering the organization toward its next era of growth.
Overview
2026
2026
years of professional experience
Work History
SVP, Outpatient & Community Programs
Northeast Family Services
2025 - Current
- Developed and implemented operational policies to improve organizational efficiency.
- Mentored senior management team, fostering leadership development and succession planning.
- Analyzed program performance data to drive informed decision-making and resource allocation.
- Spearheaded cross-departmental projects aimed at improving client outcomes and satisfaction levels.
- Collaborated with stakeholders to align services with community needs and organizational goals increasing collaboratives and referrals by 30 %
- Hired and managed employees to maximize productivity obtaining highest revenue in 2025 YTD for programs while training staff on best practices and protocols for service provision.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Led strategic initiatives to enhance organizational effectiveness and service delivery across multiple departments.
- Developed performance metrics to assess program outcomes, driving continuous improvement in service quality and efficiency.
- Streamlined operational workflows by implementing innovative solutions that enhanced productivity across various teams.
- Presented and discussed strategy and initiative progress with senior business leaders.
SVP, Clinical Operations
Greater Mental Health of New York
01.2022 - 2025
- Design and implement comprehensive policies, procedures, and workflows for CCBHC expansion, ensuring seamless integration of quality metrics and regulatory compliance to enhance service delivery.
- Spearhead the planning, execution, and oversight of multiple healthcare programs, ensuring seamless integration of services, adherence to regulatory standards, and achievement of key performance metrics.
- Revamp recruitment, onboarding, and retention initiatives, leading to a stronger workforce, improved employee satisfaction, and a reduction in turnover within key clinical and administrative teams.
- Develop and deploy program dashboards to track key performance indicators, billing, providing leadership with real-time insights to drive operational efficiency and informed decision-making.
- Guide a team of program directors and managers, aligning agency goals with licensing standards while cultivating strong partnerships with funders, community organizations, and healthcare leaders to support long-term financial sustainability and service expansion.
Senior Administrator – OMH & OASAS Programs
Acacia Network
01.2018 - 01.2022
- Achieved multiple promotions and secured funding for key initiatives, including two CCBHCs, driving service expansion and increasing access to high-quality mental health care.
- Transitioned projects to fully funded status while meeting and exceeding state and federal benchmarks for CCBHC operations, ensuring long-term sustainability.
- Enhanced bundled service offerings, increased billable rates above 85%, and elevated Health Homes program audit outcomes from Tier 1 to Tier 3 through rigorous quality improvements.
- Provided mentorship to CCBHC applicants and grantees, secured linkage agreements with over 20 strategic partners, and restructured crisis response teams for greater efficiency.
- Supervised the organization’s outpatient integrated behavioral health portfolio, leading multiple programs and grants while spearheading risk stratification, trauma-informed care, quality improvement, and agency-wide compliance initiatives.
Program Director-PROS & Outpatient Programs
Acacia Network
2015 - 01.2018
- Oversaw the day-to-day coordination of recovery-oriented and integrated care programs, implementing best practices to enhance service delivery and staff performance.
- Led program admissions, ensuring efficient intake processes, appropriate clinical placements, and seamless transitions across behavioral health and primary care services.
- Directed staffing strategies, optimizing team capacity and clinical workflows to improve patient outcomes and maintain compliance with SAMHSA grant requirements.
- Leveraged data analytics to assess program effectiveness and drive continuous improvement initiatives.
- Fostered partnerships with community organizations to expand resource availability and service reach.
Education
Master of Social Work -
Lehman College
Bronx, NYBachelor of Arts - Forensic Psychology
John Jay College
New York, NYSkills
- EHR Systems
- Operational excellence
- Strategic leadership
- Power BI, SPARS, Trello, UKG, ADP, MS teams, MS office Suite
- KPI tracking
- Business development
- Policies and procedures
- Process & quality improvements
- Revenue generation
- Data-driven decision making
- Organizational improvement
- Market analysis
- Budget administration
- Regulatory Compliance
Websites
Accomplishments
- Executive Leadership: Advanced to Senior Vice President within a year, taking charge of diverse clinical and operational programs to increase service delivery, portfolio plan advancement with board reporting and organizational impact.
- Healthcare Expansion & Optimization: Led the restructuring and growth of medical and clinic services, improving efficiency, patient access, and quality of care across multiple sites with exemplary auditing.
- Strategic Program Development: Championed the planning and successful launch of an integrated behavioral health center, securing programs certification, expansion in service capacity.
- Regulatory Compliance & Grant Implementation: Directed the execution of the CCBHC expansion grant, surpassing key performance benchmarks enhancing community-based care.
Languages
Spanish
Native or Bilingual
Timeline
SVP, Clinical Operations
Greater Mental Health of New York
01.2022 - 2025
Senior Administrator – OMH & OASAS Programs
Acacia Network
01.2018 - 01.2022
SVP, Outpatient & Community Programs
Northeast Family Services
2025 - Current
Program Director-PROS & Outpatient Programs
Acacia Network
2015 - 01.2018
Master of Social Work -
Lehman College
Bachelor of Arts - Forensic Psychology
John Jay College
AREAS OF EXPERTISE
- Strategic Planning & Execution
- Crisis Management
- Mental Health Treatment
- English & Spanish Communication
- Healthcare Finance & Budgeting
- Interdisciplinary Collaboration
- Billing & Coding
- Speaking & Advocacy
- Healthcare Technology Integration
- Workflow Optimization
- Contract Negotiation
- Team Building
- Compliance
ADDITIONAL EXPERIENCE
- THE VISITING NURSE SERVICE OF NEW YORK HEALTH | Clinician-Acute Care
- COMMUNITY ASSOCIATION OF PROGRESSIVE DOMINICANS (ACDP) | Clinician-QA Lead
- MENTAL HEALTH PROVIDERS OF WESTERN QUEENS | Clinician-Clinic & School Based
- BOWERY RESIDENTS COMMITTEE | Clinical Supervisor- Supportive Housing
- THE PUERTO RICAN FAMILY INSTITUTE (PRFI) | Supervisor & Senior Case Manager
- FEGS | Psychiatric Rehabilitation Worker-Vocational
- PROJECT RENEWAL | Director, Social Services – Shelter Program
- ST. VINCENT SERVICES | Case Worker-Foster Care