Roger Rodriguez
Las Vegas
Summary
Floor Runner with excellent background creating inviting atmosphere for guests. Demonstrated dedication to quality when performing cleaning tasks. Strong team player and effective communicator when working with teammates and supervisors.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
Work History
Floor Runner
Grandview hotel
Las Vegas
11.2023 - Current
- Delivered supplies to various hotel departments efficiently and promptly.
- Assisted guests with requests and provided directions throughout the hotel.
- Maintained cleanliness and organization in service areas and storage rooms.
- Communicated effectively with team members to coordinate daily tasks.
- Collaborated with staff to enhance guest satisfaction through attentive service.
- Assisted customers with finding items in store.
Runner
Grand view hotel
Las Vegas
04.2019 - 07.2023
- Assisted servers during busy shifts to ensure timely service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Supported serving staff in delivering accurate and well-presented food orders.
- Effectively multitasked within fast-paced environment.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
Security Officer
El Cortez Hotel Casino
Las Vegas
12.2013 - 07.2019
- Monitored premises to ensure safety and compliance with security protocols.
- Patrolled hotel grounds to deter and detect suspicious activity.
- Responded promptly to guest incidents and emergencies as needed.
- Enforced hotel policies to promote a safe environment for guests and staff.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
Houseperson
Venetian Hotel & Casino
Las Vegas
05.2009 - 11.2013
- Delivered exceptional service to guests through friendly interactions.
- Reported maintenance issues promptly to management for resolution.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Provided excellent customer service at all times.
- Delivered items to guests' rooms upon request.
- Removed soiled bedclothes and remade beds using clean sheets.
- Collected and removed trash from rooms.
- Responded promptly to guest requests for additional supplies or services.
Education
Vegas Valley Hija School
Las Vegas, NvSkills
- Supply delivery
- Safety compliance
- Customer service
- Food service support
- Hospitality and accommodation
- Communication skills
- Security protocols
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Floor Runner
Grandview hotel
11.2023 - Current
Runner
Grand view hotel
04.2019 - 07.2023
Security Officer
El Cortez Hotel Casino
12.2013 - 07.2019
Houseperson
Venetian Hotel & Casino
05.2009 - 11.2013
Vegas Valley Hija School