Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
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Eva Ramaker

Appleton,WI

Summary

Dynamic customer service professional with proven expertise at Hilton, specializing in conflict resolution and sales. Demonstrates exceptional relationship-building skills and a strong ability to upsell in high-pressure environments while maintaining a customer-centric approach. Analytical and problem-solving abilities are further enhanced by experience as a Laboratory Technician, contributing to effective decision-making and service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hilton
Appleton, WI
06.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone.
  • Maintained a high level of professionalism when dealing with difficult customers.

Laboratory Technician

Centralstar Cooperative
Kaukauna, WI
11.2022 - 09.2023
  • Analyzed experimental results and determined whether results fit within standard procedures.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
  • Reviewed experimental data to catch potential lab errors and correct mistakes.
  • Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.

Lead/ Manager

Altona Supper Club
New Holstein, WI
04.2019 - Current
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Provided exceptional service to high volume of daily customers.
  • Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Associate of Science - Cyber Security

Fox Valley Technical College
Appleton, WI
05-2026

High School Diploma -

New Holstein Highschool
New Holstein, WI
05-2021

Skills

  • Team leadership
  • Operating systems
  • Data security
  • Conflict resolution
  • Microsoft Office Suite
  • Computer proficiency
  • Sales expertise
  • Complex Problem-solving
  • Service-oriented mindset
  • Clear and effective communication

Languages

Spanish
Native/ Bilingual

Affiliations

  • Babysitting course
  • Dance student of 10 years

Certification

  • Plan to achieve CompTIA+ certification after graduation

References

References available upon request.

Timeline

Customer Service Representative

Hilton
06.2024 - Current

Laboratory Technician

Centralstar Cooperative
11.2022 - 09.2023

Lead/ Manager

Altona Supper Club
04.2019 - Current

Associate of Science - Cyber Security

Fox Valley Technical College

High School Diploma -

New Holstein Highschool

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Eva Ramaker