Hi, I’m
Eva Rivera Grong
Customer service representative
Melbourne,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
years of professional experience
Work History
LOGISTICA TERCERIZADA DE COSTA RICA S.A
Customer Service Representative
2022.09 - 2023.12 (1 year & 3 months)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer chats with minimal wait times.
GBS DATA CORPORATION S.A
Customer Service Representative
2009.07 - 2022.09 (13 years & 2 months)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of chats with minimal wait times.
Grong Gard
Hotel Front Desk Clerk
1999.06 - 1999.07 (1 month)
Job overview
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Colegio Isaac Martin , San José Costa Rica
High School
12.1998
Skills
- Report Generation
- Information Security
- Account Updating
- Paperwork Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Norwegian
Elementary
Timeline
Customer Service Representative
LOGISTICA TERCERIZADA DE COSTA RICA S.A
2022.09 - 2023.12 (1 year & 3 months)
Customer Service Representative
GBS DATA CORPORATION S.A
2009.07 - 2022.09 (13 years & 2 months)
Hotel Front Desk Clerk
Grong Gard
1999.06 - 1999.07 (1 month)
Colegio Isaac Martin
High School
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