Eva Sistrunk

Virtual Care RN (Remote)

Included Health (via Medix) | Remote

10/2025 – 02/2026

• Managed a high-volume (60+ cases per shift) virtual patient cases providing ongoing care coordination, triage, and follow-up within RN scope.
• Conducted comprehensive chart reviews to assess patient history, labs, medications, and care plans prior to outreach.
• Coordinated multidisciplinary care by collaborating with providers, labs, pharmacies, and external facilities to resolve care gaps.
• Supported chronic disease management through patient education, medication refill coordination, and follow-up monitoring.
• Facilitated timely interventions by identifying patients requiring escalation or additional clinical support.
• Utilized Athena EHR and Google Suite to document care activities, track outcomes, and ensure continuity of care.

• Performed telephonic triage for adult and pediatric patients using Schmitt-Thompson and organization-specific protocols.
• Assessed acuity and directed patients to appropriate levels of care, supporting effective utilization of healthcare resources.
• Managed an average of 60 calls per shift while meeting quality, documentation, and patient satisfaction metrics.
• Educated patients on self-care, medication adherence, red-flag symptoms, and appropriate follow-up.
• Coordinated care with on-call providers to ensure timely clinical decision-making and interventions.
• Identified and escalated emergent conditions per protocol, including chest pain, suicidal ideation, and anaphylaxis.

• Served as primary care coordinator for pediatric patients with chronic and complex conditions.
• Developed and maintained individualized care plans in collaboration with providers, social workers, and case managers.
• Facilitated transitions of care by arranging referrals, home health services, DME, and community resources.
• Monitored high-risk patients using population health dashboards to proactively address barriers to care.
• Reduced care gaps through proactive outreach, appointment coordination, and follow-up.
• Documented all coordination activities in the EHR to support quality outcomes and compliance.

• Delivered direct patient care to medically complex patients in fast-paced outpatient and acute care settings.
• Conducted assessments, monitored IV therapy, and responded promptly to changes in patient condition.
• Supported interdisciplinary teams by ensuring continuity and safety during transitions from emergency to outpatient care.

• Set up and monitored essential medical equipment, including cardiac monitors and mechanical ventilators, ensuring optimal patient safety and care.
• Maintained patient airways and reported abnormal clinical signs to the on-call physician, facilitating timely intervention and improved outcomes.
• Assessed patients' pain levels and sedation needs while delivering comprehensive nursing care in a high-acuity environment.

• Provided comprehensive care for infants and newborns with congenital heart defects, effectively managing post-operative recovery and administering critical medications.
• Educated families on the proper use and monitoring of nasogastric and nasoduodenal tubes, ensuring understanding of placement verification and response to tube dislodgement.
• Monitored and interpreted EKG strips and managed chest tubes, assessing patient conditions and identifying signs of complications in high-acuity patients.

• Conducted thorough clinical assessments, effectively identifying and prioritizing the needs of patients and their families.
• Provided comprehensive care for diverse patient populations, including those with trach/ vents, GT and other specialized medical conditions.
• Managed the care of patients with various medical devices, such as PICC lines and feeding tubes, ensuring adherence to established protocols.

• Assisted registered nurses in providing essential medical care, including monitoring vital signs and performing tracheostomy care.
• Prepared and maintained comprehensive patient medical records to ensure accurate documentation and continuity of care.
• Executed clerical responsibilities, including managing admission and discharge paperwork, to streamline administrative processes.