Eva Strumolo
Belleville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Team Member
Ronald DeMyers State Farm Insurance Company
03.2023 - Current
- Managed customer complaints, concerns, and inquiries, fostering strong customer relationships through attentive and empathetic communication.
- Utilized a customer-focused, needs-based review process to educate clients about insurance options, ensuring they make informed decisions tailored to their specific needs.
- Thrived in a structured, fast-paced environment, showcasing a strong work ethic and maintaining a consistently positive attitude.
- Advised potential clients on various insurance options, guiding them through the application process and ensuring a seamless experience.
- Assisted clients with policy changes, claim submissions, premium payments, and addressed coverage inquiries promptly and efficiently.
- Collaborated with the agent to market and sell diverse State Farm products, consistently achieving and exceeding sales targets.
- Promoted State Farm bank products, including checking and savings accounts, by effectively communicating their benefits and features to potential customers.
Director of Admissions
Eastwick College
06.2015 - 08.2023
- Interact with prospective students
- Provide them with information
- Guide them in the application process
- Evaluate students
- Guide through Financial Aid requirements
- Set appointments with prospective students
- Review transcripts for transfer credit
- Attend College Fairs
- Supported students through admissions process by answering questions and assisting with forms.
Admission Coordinator/Administrative Assistant
Eastwick College
12.2013 - 06.2015
- Kept track of new student files/paperwork
- Distribute leads to representatives
- Heavy customer service
- Kept track of admission progress
- Prepare and sent Acceptance Letters
- Prepare and sent Orientation letters
- Prepare Marketing reports
- Prepared daily and weekly Admission reports
- Heavy Admin duties
- Assisted in accreditation reports
- Receive tuition payments
- Close out daily charges
- Assist all departments as needed
- Worked closely with Campus Director
Instructor
Eastwick College
07.1996 - 12.2013
- Daily lectures on various subjects
- Maintain students’ academic records
- Maintain students attendance records
- Administered weekly exams
- Prepared student progress reports
- Tutored students as needed
- Counsel students in regards to grades
- Assist in new curriculum
- Review syllabus with students
- Maintain certification in field
Receptionist
Eastwick College
06.1994 - 07.1996
- Answered and direct incoming calls
- Greeted and directed guests
- Maintain new student files
- Receive tuition payments
- Heavy typing for all departments
- Assisted all departments as needed
Education
Certificate received in Business -
National Education Center
Nutley, New Jersey5.1994
Skills
- Cultural Awareness
- Google Docs
- Understanding of Insurance Options
- Plan Institutional Strategies
- Critical Thinking
Certification
Microsoft Office certified in Word, Excel, Outlook and PowerPoint
Life and Personal Lines
Timeline
Team Member
Ronald DeMyers State Farm Insurance Company
03.2023 - Current
Director of Admissions
Eastwick College
06.2015 - 08.2023
Admission Coordinator/Administrative Assistant
Eastwick College
12.2013 - 06.2015
Instructor
Eastwick College
07.1996 - 12.2013
Receptionist
Eastwick College
06.1994 - 07.1996
Certificate received in Business -
National Education Center
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